Service Center

Real Reviews From Verified Customers

Joseph E.
5 out of 5
6/25/2026
Job well done
Bruce B.
4 out of 5
6/25/2026
Caitlin Neeson is a complete and efficient service manager who goes above and beyond for her customers.
Nicole Nasution.
4 out of 5
6/24/2026
As the Shop Foreman/Kia/ASE Master tech of another Kia dealership service dept much much farther away Bev Smith Kia was my closest option to get a tire balance done on short notice on my brand new Kia Telluride. Caitlin and manager Tim provided excellent and professional service. I was not charged for the service as it was covered under warranty being a brand new vehicle! The process was quick and easy and i got my vehicle back in a timely fashion. Thank you Bev Smith Kia!
Chris C.
5 out of 5
6/23/2026
10!
Rose A.
4 out of 5
6/23/2026
Caitlin is very helpful in navigating the wait. She goes above and beyond to make your experience better. The service department could be better. Can’t reach service manager to ask questions about your vehicle and never return calls. I travel 35 miles each way as I purchased car through Bev Smith and like to have all my records in one place. I hope someone in management corrects some of the flaws.
Chris C.
4 out of 5
6/23/2026
Ken is my go to advisor his professionalism and prompt updates on the status of my vehicle through out the process is top notch. I’ve had to come back several times so far for the same TPMS monitor issue on my 2023 Kia Niro. However this is not Ken’s fault this is a systems vehicle issue that I’m currently waiting for it to be resolved as I’m writing this in the waiting room. Thank you Ken for working hard on getting my vehicle back to working condition.
Margaret G.
5 out of 5
6/23/2026
Good job
Steven S.
5 out of 5
6/23/2026
Caitlin was very pleasant to interact with
Veslu E.
5 out of 5
6/23/2026
Caitlin was very courteous n professional...I came early because I had to go to work and they serviced me asap..I appreciate that.My car is running extra smooth. Thank you.
Jayden D.
5 out of 5
6/22/2026
Angela was great
Richard M.
5 out of 5
6/22/2026
excellent service.
Steven S.
5 out of 5
6/21/2026
Mr disbrow was excellent
John B.
5 out of 5
6/20/2026
He did a great job answering all questions very professional.
Alice B.
5 out of 5
6/20/2026
This was one of the easiest services I've ever had done Ken went above and beyond trying to help us and I will ask for him when we come back next time thanks Ken 10 out of 10 for me.
Deandra B.
4 out of 5
6/20/2026
Angela was friendly and helpful as always! Thanks for always being a friendly and familiar face at Bev Smith Kia!
Manny M.
5 out of 5
6/19/2026
Ken went above and beyond, thank you for a great experience.
Denise Q.
4 out of 5
6/19/2026
Angela was amazing as always. However when I got my car back the ac was turned down to 53 degrees That was not appreciated.
Debra C.
5 out of 5
6/19/2026
Ken was very helpful and explained everything going on.
Rui P.
5 out of 5
6/19/2026
Angela was great
Madeline B.
5 out of 5
6/19/2026
Great service.

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