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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4942 reviews 63%
4 star 1587 reviews 20%
3 star 194 reviews 2%
2 star 556 reviews 7%
1 star 574 reviews 7%
Review Us
Lillian A.
5 out of 5
1/6/2023
Excellent Service! Seth is a very customer friendly service guy who keeps you informed as you wait!
Tasheta G.
4 out of 5
1/6/2023
Seth, Has been amazing.
Bill H.
2 out of 5
1/6/2023
I had to wait for a service rep to assist me. All I had was an oil change and it took an hour and a half and the service was overpriced. I'll find another facility for this service in the future.
Kristal R.
1 out of 5
1/6/2023
I was charged over $200 for you to tell me that I need a new DVD player. Joseph said if I had a warranty through carmax that I could get my money back. I called carmax and do still have a warranty. I’ve called Joseph twice and left two messages and have yet to receive a call back.
Shadiene K.
5 out of 5
1/6/2023
I was well satisfied with my service
Robert A.
5 out of 5
1/6/2023
Petra was very professional and upfront about everything. A job well done.
Michelle H.
4 out of 5
1/6/2023
So glad she is back. She is awesome.
Angela R.
5 out of 5
1/5/2023
Petra is always very kind and pleasant. I appreciate her attention to detail and keeping me informed. Thank you, Petra, great job.
Gloria N.
5 out of 5
1/5/2023
He is the best.
Yulexis G.
2 out of 5
1/5/2023
good morning everything was fine on joseth's side but on the way home I put the windshield wiper to clean the insects on the glass and the windshield wipers had no water this morning I checked the engine oil and it has but it is at the minimum I also ordered please change the spark plugs and I don't know but I didn't see on the receipt that they did please, they have always done an excellent job this time, thanks, it's not my intention to get anyone in trouble, but always have to trust you, thanks.
Linda M.
5 out of 5
1/5/2023
Seth Tyler Calvanese was a excellent service advisor.
Nancy S.
5 out of 5
1/4/2023
Petra was professional and friendly. She made sure all the work was completed and the car looked beautiful. I liked her before when she was at KIA and I'm glad she's back. She was the only one that knew what she was doing.
Daniel F.
5 out of 5
1/4/2023
Joseph was great service was great
Roger P.
5 out of 5
1/4/2023
Very good service
Lanaya R.
5 out of 5
1/4/2023
Thank you
Lillian I.
4 out of 5
1/4/2023
Petra is the best
Jacqueline C.
5 out of 5
1/4/2023
Joseph Stephen showed great customer service skills during my whole process before and after my car was service and the service team completed it in a timely manner.
Bonnie B.
4 out of 5
1/4/2023
He went the extra mile.
Enrique D.
5 out of 5
1/3/2023
Great experience overall! Great customer service, attentive and provided timely updates.
Theodore V.
5 out of 5
1/3/2023
Joseph brought me in without an appointment. He also got me in and out quickly. I really appreciate that kind of service!

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