Timely as promised to complete the work.
I bought my new Kia car, also I brought a friend to buy a new one too, same car. I was ready to buy a third car. My doughters car and I stopped at the front desk and I said that my friend got the same car that I bought with a cheaper price, looking for answer like in the next purchase we'll give you a better deal or any like good manners answer, but what I got from this guy was a rude answer kinda that's your problem. I got upset first and I didn't buy the 3rd car from you, later I think a sales manager Otto Peña talked with me and he apologized and gave me 3 cards for services in compensation for the bad time. I tried to use 1 and surprise that the sales front desk guy told me that they don't redeem the card.
Fortunally the associate Aaron was diligent and spoke with service manager and he redemeed the card.
He was very helpful and got my car done quick !
Was impressed by the quickness of my repair. Thank you.
Although the situation was not rectified, Seth offered suggestions to get factory phone wires,which I ordered. We will see if this helps.If not I will be back.Seth was very professional.
Mr Stephen was exceptionally professional setting up the service for my vehicle. Communication with me was top notch as was the service. He is the Best service advisor I have had since purchasing my vehicle in 2018.
Seth is a great person. I appreciate all his help and Bev Smith Kia. Thank you.
Received prompt accurate service from Seth and also received text and calls regarding updates for my vehicle.
Bev Smith kia did a exceptional job, great full to there service provided, and as always, great job .
Petra was very sweet and constantly kept me updated in timing.
Great customer service
Appreciate your rapid and thorough Saturday service . Great job.
This is the third time I've had my 2022 Sportage serviced at Bev Smith Kia ... my experiences have ALWAYS been positive ones ... this last time with Aaron was no exception!!!
I found Aaron to be congenial, professional, informative and genuinely invested in making my visit a pleasant and convenient one.
Without reservation I would highly recommend anyone in need of service to see Aaron at Bev Smith Kia ...
Exquisite service as usual
Petra was great. She kept me informed of my car status and quoted me a correct price. There were no surprises. Great service.
Communication was severely lacking. I was unable to talk to anyone for days. Secretary that answered phone was never able to truly help either.
Seth was a pleasure to deal with and we always notice the easy way the employees work together and the majority seem to enjoy their jobs.
We have only one complaint and it probably can't be helped but the level of the music is deafening to us old folks.
I want to thank Seth for the service he provided and getting my car done nice and quick. He always kept me informed and provided excellent customer service.
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