Work and price good. Wait time was long
Very helpful. Answered any questions I had. Hope to see him again.
The service was not great. I was ignored by 6 workers before one came to my car to ask may o help you. I’ve never been treated like that before.
You had my car for almost 3 weeks. Told me three different diagnoses for it to come down to a simple oil change. It cost me well over $700 in car rentals. Just to have the oil change done for free I think that was a fair deal. Then almost 2 weeks after I get the car back you send me a text message telling me my car was ready for pick up. I am wondering if the whole time you all had my car mixed up with another and I paid the price. I WILL HAVE MY CAR SERVICED AT ANOTHER KIA DEALERSHIP!!!
I am very satisfied with the service.
Pablo was very nice and personable. He explained everything well and gave me a price that was still the same price when I picked my car up! Bonus no hidden fees. Thanks
He was top notch thank you!
Pablo was knowledgeable and efficient.
Lonny said he would complete the work by 2PM. It was done by 2PM.
Sandra Dudley was my Angel today. I thank her for her kindness.
Fred is a a real asset to KIA. I am always happy when I see him on my service day.
The service manager has yet to contact me... I waited all day on Monday for the call never came... waited for a 1/2 hour today when I picked my car up and it's now been 8 hours and he still hasn't called me. Kaitlin did nothing wrong .... but I will never buy another car from you
Thanks to Joseph junior Stephen he really took care of all my car problems even ones that I didn’t know I had blessings to you
Justin was kind & professional & tried his best to keep us updated to the best of his ability.
Didn’t reset the gauge after my oil change . Gave me a past dated still for the next oil change . Had a free oil change but they ended up charging me
First, no one is a priority. And that is made clear every time I come in to drop my car off to be serviced.
Second, my advisor, Justin, was not very informed on the tires I purchased and was unable to answer most of my questions. He then brought out the parts and service manager to assist with my questions, and he wasn’t able to give me reassurance either that my rim was not going to pop out from my tire when there is a GAP between the rim and tire. I do a lot of highway driving and that is my biggest concern.
Wrapping up the conversation, I realized these guys weren’t taking me seriously and it was time to go.
When asking Justin if there was anything I needed to know about my new tires, and if there was a warranty or anything on them. He said oh yeah, you can pull up the warranty information online and you have road hazard warranty if you get a nail or something in your tire and it covers up to a certain amount… when the parts and service manager mentioned the same warranty, he said the tires have a six year warranty, online says 2 years.
Thanks
I think 2 and a half hours for a basic Oil change with an appointment is a bit much I got a text with my service agent number with any questions I tried to contact him at least 3 times no answer went to the front desk and the receptionist tried to get Tim Service manager multiple times no answer asked several employees if I can get a update they said I have to speak to my service advisor and said he might be on lunch so my car may be or may not be ready but I guess I have to sit and wait till his lunch is over totally ridiculous
It did an excellent job very good job it really took care of me
Everyone is very friendly and it's good to a cup of coffee
Every thing was excellent. Thank you for the great service once again.
Debbie
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