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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4900 reviews 63%
4 star 1574 reviews 20%
3 star 193 reviews 2%
2 star 552 reviews 7%
1 star 570 reviews 7%
Review Us
Stan H.
4 out of 5
9/28/2024
If I had a business I'd like to have a dozen Caitlin's
John O.
5 out of 5
9/28/2024
I am very happy with the service.Thank you guys.
Janice H.
5 out of 5
9/28/2024
It was a great day at Kia today thank you
Andrea A.
5 out of 5
9/27/2024
Pablo is a very professional gentleman. Appreciate his customer service.
Roe T.
4 out of 5
9/27/2024
I now have two encounters with Kevin Engle and bye far both times have been the best experience dealing with a service department. Kevin takes the time to listen to what is going on and he never rushes me along. He not only calls during the process but also makes the call afterwards to double check that everything was correct. Hands down great service from Kevin and the automotive department. Can not say enough.
Bonnie E.
5 out of 5
9/27/2024
Caitlin was very helpful and kept me posted about what was happening. You are very lucky to have such great people like her .
Maribel G.
1 out of 5
9/27/2024
No windsheld wiper fluids., dirty car , tire pressure off on all tires not even sure if anything was checked and changed
Jasmine L.
3 out of 5
9/27/2024
When my tires were rotated my car is pulling to the right I am wondering did the tech balance my tires?this needs to be fixed with no cost to me ty
Samary S.
5 out of 5
9/27/2024
Great services and excellent customer service
Carol S.
2 out of 5
9/27/2024
Nothing against Kaitlin, but this was the second time I brought my car in for the same recall 23V534. I was told in January it was fixed only to be told by KIA headquarters on 9/29 the defect still existed. An hour driving, three hours wait on 2 occasions, my time is important and this is not service. I could not recommend Bev Smith KIA to anyone. I asked to speak to Tim the service manager during my 3 hours I was in the service department, but he was too busy. So much for customer service. I’ve been bringing my car to Bev Smith, since 2009. I’m finished.
Charles P.
5 out of 5
9/27/2024
Yes very satisfied
Richard L.
5 out of 5
9/27/2024
Shout out for our service advisor,Fred Madorma. He kept me informed of progress and his knowledge and demeanor made the service wait satisfactory.
Erin Scheumeister.
5 out of 5
9/26/2024
Very detailed about my vehicle needs and explained everything
Robbin C.
3 out of 5
9/26/2024
Caitlin is a great service dept. representative. That’s it.
Gary F.
5 out of 5
9/26/2024
Job well done
Marcos A.
5 out of 5
9/26/2024
Well done
Alberta B.
5 out of 5
9/26/2024
Everyone there was professional and kind. Appreciate the great service I received. Thank you.
Odney T.
3 out of 5
9/26/2024
I am satisfied it’s just confused on what you did with my car and the engine light came back on
Raffaela T.
5 out of 5
9/26/2024
Carlin was a wonderful person and helped us!
Kathleen N.
1 out of 5
9/26/2024
We are not happy with the salesman who sold us this terrible warranty. We bought a 5,000 warranty from you and was not told that we had a $500 deductible which is ridiculous. We have also been waiting over 4 months for our warranty paperwork, which is probably why we never received it. We will never buy a car from Kia dealership.

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