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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4900 reviews 63%
4 star 1574 reviews 20%
3 star 193 reviews 2%
2 star 552 reviews 7%
1 star 570 reviews 7%
Review Us
John H.
3 out of 5
10/3/2024
Just took long to get approved from warranty company over six weeks
Juan C.
4 out of 5
10/3/2024
From one to ten,i give you a ten.
William M.
4 out of 5
10/3/2024
Pablo , Was very good but for the second time it took over three hours to finish my service. I think you over schedule and then you get people in without an appointment.
Lawrence H.
4 out of 5
10/3/2024
Jaime was very professional and showed excellent communication skills.
Rossendo A.
5 out of 5
10/3/2024
Excellent service knowledgeable of service
Joseph T.
4 out of 5
10/2/2024
Jamie represents Bev Smith very professionally IT was a very pleasurable visit!!!!
Michel O.
4 out of 5
10/2/2024
My service experience with Mr. Pablo was excellent. As my advisor he gave me some necessary information about the service of my Kia. He was very helpful to me.
Bradley H.
3 out of 5
10/2/2024
Pablo handled the situation very well. This is our first KIA and the maintenance workflow is confusing. Itge confusion is still there but we were able to move forward. We STILL need help understanding the warranty we purchased
Charles K.
5 out of 5
10/1/2024
Fred was very professional and gave me updates of how the service was progressing. I appreciated it.
Sandra L.
5 out of 5
10/1/2024
She was very friendly and professional.
Jessica R.
1 out of 5
10/1/2024
Every time I go there the service tech have create or caused or could not find a simple problem. One my vehicle inspection it stated I needed a cabin filter but it wasn’t actually checked as it was replaced a week ago. They have caused my car to have issues in the past and just an overall horrible experience. I would not recommend nor do any of my friends recommend as they have had similar issues. Advisor was fine but your shop help is poor.
Kimberly D.
2 out of 5
10/1/2024
Will never do business with Kia again. The actual service that I got for the problem was fine but the problem should not have occurred in the first place this is not the fault of the service department but the sales department.
Scott P.
4 out of 5
9/30/2024
Yes,
Jacqueline C.
5 out of 5
9/30/2024
She was very pleasant.
Amanda F.
4 out of 5
9/29/2024
Jamie was absolutely amazing. I would recomend coming to see her if you have any service requests. She definitely knows her stuff.
Priscilla B.
2 out of 5
9/29/2024
Jamie did her best and she was a very efficient Kia worker however we were there for three hours. They still did not complete all the problems and they were asked by Jamie to wash our car which they did not. They returned it the same way we brought it in.
Philip G.
2 out of 5
9/29/2024
Service seemed ok, but you said to go home as it would take a while and after being home for about 20 minutes got a call back to say car was done. Your courtesy driver touted for tips all the time, which I gave, saying your pay is very low. Plus your courtesy car wash left dirt all over the car. Didn’t wash car at all.
Niles M.
5 out of 5
9/29/2024
Great experience
Carlos P.
5 out of 5
9/29/2024
Very professional 100% Thanks
John P.
5 out of 5
9/28/2024
She was very helpful if getting my vehicle serviced. Professional and courtesy.

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