I left the car for service at 7:45am did get a loner. At 4:30pm the car still needed to be worked on. I did not leave there until after 5pm. I think they should have had ample time to have the car ready much sooner. Was my car pushed aside just because it was left.
We Are Alaskans traveling through PA and needed some work done on our aged RAV4. Your service department staff were wonderful. We were able to get scheduled in a timely manner. The check-in staff were friendly and efficient. The texts we used to communicate with technicians worked well. We had a great experience at your dealership. Would happily use your services again if we are in the Meadville area.
I didn't talk to Matthew but I did talk to Jeff. He was head of the service department. We did not hit it off right away but Jeff went out of his way to make sure that it was okay with me. I was very frustrated and upset because I needed my vehicle for the end of the summer Labor Day Holiday. They were not able to get my van done for that but they provided a loaner free of charge and delivered it to my house 45 minutes away from the dealership. I was so thankful for Jeff and the way he took care of me. Also Josh who did the installation for my modification on my vehicle was very attentive and really cared about his job you could tell. He did a great job and I look forward to using the modification that was added to my vehicle for a very long time. They gave me my life back. Thank you so much to all of the staff that was involved with the adaptive modification for my vehicle including Dan Marvin the salesman
She is a new face and did an excellent job!! She is a good addition to your team of professionals!!
April the service advisor was excellent.
Quick service with kind and knowledgeable persons! Keep up the great work!
Friendly , professional service always !!
Superior service. I trust you and all the employees 100%
Why did it take all day to do an oil change? This is unacceptable. Why didn’t Jeff Moser respond to my text? Unacceptable next time I will have an appointment even if I drop it off and expect it to be done in a reasonable amount of time
I dropped my car off at 7:15 Tuesday, August 26 and headed back after work at 3, I live in Franklin, and never thought that perhaps it wouldn't be done, I guess they were just pulling it in. My car was done Thursday afternoon. I wasn't able to pick it up until Friday after work. I do appreciate being able to use a borrowed car however it complicated things a little.
Always a pleasure doing buisness with the guys and girls at Palmero
Excellent service from the moment I got out of the car.
I have had my second appointment this month for Braun service with Jeff Moser. He does not have enough respect for my time or the absolute need I have for my wheelchair accessible van. The last time we were there,, a one day job turned into three, one of which he was not even in the shop for and my van sat all day for no reason. This most recent appointment he was waiting for a call from Braun, never told me it was going to take longer than the hour and a half he quoted, and left the building so when I went up hours later to find out what was up with my van that left the rest of the service department trying to figure out what to do. This appointment also made me late for work and I had to reschedule so I have yet a third trip down for the same issue. I don’t have the choice of accepting a loaner because I absolutely need my van for any and all transport of my son who uses a wheelchair. Communication and timelines could definitely improve. But I will be back because I don’t know of anywhere else to take my van for this service. But everyone else there has been quite helpful and professional.
Today’s service was outstanding. Toyota was on time and services needed were done quickly. Great job!!
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social