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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2471 reviews 67%
4 star 839 reviews 23%
3 star 124 reviews 3%
2 star 126 reviews 3%
1 star 154 reviews 4%
Review Us
David S.
5 out of 5
10/23/2025
Great service representative. So very careful and understanding.
James S.
5 out of 5
10/22/2025
Very high standards with the customer service being the top priority. Well done????
Melvin G.
5 out of 5
10/22/2025
they never failed to exceed my expectations. First class operation from start to finish. Would be happy to recommend.
Shirley R.
5 out of 5
10/21/2025
They were kind enough to get us in right away, which we appreciated as we live in Kansas and we were gonna be on the road. Great service nice people. Thank you.
John S.
4 out of 5
10/21/2025
All the folks at the service counter were courteous and helpful. Nice waiting area, too!
Bernard S.
5 out of 5
10/21/2025
All okay. Thanks for taking care of my vehicle
Ruth H.
5 out of 5
10/20/2025
Great service! Always confident in bringing my Avalon to you.
Patricia R.
5 out of 5
10/20/2025
I am very satisfied. My car looks beautiful! The paint job was extremely well
Joseph B.
4 out of 5
10/18/2025
I have to thank your expert people in identifying a potentially disastrous tire condition that I was not aware of. It was a learning experience. ... not wanted, but thank you!!!
Mary G.
5 out of 5
10/18/2025
Staff friendly and efficient. They make you feel welcome.
Jacqueline H.
4 out of 5
10/18/2025
As always so very pleased with quality of service and courteous staff. That's why I drive from Michigan to have my car serviced. Thank you.
Shirley R.
4 out of 5
10/17/2025
We were treated with respect and promptness. We will be scheduling in the future soon. We are moving here within 2 months. Thank you for getting us in today and not having to wait. That was greatly appreciated. I have always had great service in the past years of coming here. Thank you again.
Luann K.
5 out of 5
10/17/2025
Very happy
Barbara K.
5 out of 5
10/16/2025
Good service visit today, updated frequently
Robin B.
5 out of 5
10/16/2025
Great service. Thank you so much!
Albert F.
5 out of 5
10/16/2025
Excellent service
Scott W.
4 out of 5
10/15/2025
It’s always a great experience at Palmiero! He even printed my registration card since I hadn’t done it. Thank you!
Judith C.
5 out of 5
10/15/2025
Always excellent service.
Todd S.
1 out of 5
10/15/2025
When I made the appointment, I said that I would be waiting. When I checked in, turned over my keys, and signed the work order, the clerk knew I was waiting and directed me to the waiting room. When I got the walk around videos, the expected completion time was listed as 300pm. It was almost 330 when I received the next text asking for me to approve work. During that time I saw multiple customers come in after me and leave before me. When I did check out, the clerk stated everything looked good as she asked me to sign the paperwork. I said your paperwork says I need an alignment, how is that all good? She indicated because I declined the service. I then asked if a tire rotation should take over and hour and a half, and she said she didn't know I was waiting. I'm very disappointed in the apparent lack of communication between the person who checked me in and who checked me out, and that other customers who came in after me were handled before my scheduled 2pm appointment.
Bridget G.
5 out of 5
10/14/2025
April was very efficient and pleasant to work with she got my issues resolved quickly.

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