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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2425 reviews 67%
4 star 819 reviews 23%
3 star 120 reviews 3%
2 star 122 reviews 3%
1 star 151 reviews 4%
Review Us
Angela S.
5 out of 5
12/15/2023
It was a pleasant experience at Palmiero Toyota today, as it always is. Thank you!
Debra S.
4 out of 5
12/14/2023
Kim did an exception job in attempting to get info regarding the whereabouts of the part needed to remedy my vehicle's recall issue. On the other hand, I was very disappointed in how Toyota itself handles the remedy part supply distribution and delivery timeliness. In addition, the Toyota Customer Service rep was not helpful at all in locating the part but rather only gave me the info that I had already given her regarding the problem in getting a response from Toyota regarding the delivery of my remedy part. Fortunately I did have a loaner vehicle but everyday I had to spend contacting or being contacted by Palmiero to make a determination of whether my vehicle would be repaired that day since it's approximately 20 miles from my home to the dealership and to incorporate that into my day's plans. I love my vehicle but not thrilled with the time it took to have a known problem remedied due to inefficient part distribution / delivery.
Ryan C.
5 out of 5
12/14/2023
All good, 10/10, no notes
Doros P.
5 out of 5
12/13/2023
Excellent service as usual.
Carol M.
5 out of 5
12/13/2023
Kind and knowledgeable
Ses Wood.
5 out of 5
12/13/2023
Very satisfied
Gregory B.
5 out of 5
12/13/2023
Seamless
Gary P.
5 out of 5
12/13/2023
Excellent service
Joyce H.
5 out of 5
12/13/2023
Great service staff. I feel like family when I bring my car in. Fast, efficient service techs. I will buy my next car at PT!!
David K.
5 out of 5
12/13/2023
As always, everything was well streamlined.
Mark O.
4 out of 5
12/12/2023
Everyone there was very kind and helpful I bought my car from you in 2014 and have only had it serviced at your dealership. Thank you for 10 years of great service. My only complaint is that the waiting room coffee was terrible!
Geoff B.
1 out of 5
12/12/2023
The accessible van is a vital piece of mine and my wife's life. I wasn't expecting to have the van fixed and returned, but when notified at 4:35 PM about next steps and the dealership just expecting to keep it for more than one day was quite a shock. I have not experienced any other repair where communication was this slight. I need to set a new appointment for the van ramp repairs and will set aside more days for the van to be in the dealerships hands if necessary. It is my fault for expecting the van to be ready same day...but communication can improve on the dealership side.
John L.
5 out of 5
12/10/2023
Very nice people
Lawrence M.
5 out of 5
12/9/2023
Great service and love that Toyota Care.
Brian B.
4 out of 5
12/9/2023
The crew picked up the car & delivered it when it was done which is highly appreciated because we both work & it is almost impossible to drop the car off & pick it up. They also told me about a couple of items that need replaced which I can do myself. Thank you so much.
Sheila M.
5 out of 5
12/8/2023
Thanks for all your help!
Danny H.
5 out of 5
12/8/2023
Thank you!
Joal W.
5 out of 5
12/8/2023
Liked getting service done ahead of time.
Luann W.
2 out of 5
12/7/2023
Was informed that it should have had a tune up at 125, thats why i bring it to the dealership. I always expect it to be taken care of....that is MANY times that i have been in...its at 178, It upset me so much, especially when i was told "it could be scheduled"- i had an appointment and my car was in ALL day.
Albert H.
5 out of 5
12/7/2023
Tiimely completion, starus uodates Good job!!

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