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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2466 reviews 67%
4 star 836 reviews 23%
3 star 123 reviews 3%
2 star 126 reviews 3%
1 star 154 reviews 4%
Review Us
Linda C.
3 out of 5
4/22/2026
We were satisfied with the work done…but they left the hood unlatched and we did not know til we were traveling down the road we saw it around 1/2 hour in traveling. It could have flown up towards us if we did not see it, we stopped the car and shut it. Be careful not to do this to others.
Mark B.
5 out of 5
4/22/2026
Jeff, I certainly appreciate his communication and explaining the process. Very impressive
Lori L.
5 out of 5
4/21/2026
Always friendly and helpful service. Thanks!
Jennifer B.
2 out of 5
4/21/2026
More help is needed at the service counter. Took a long time for someone to answer when I called about my vehicle and sometimes the wait was over 3 minutes.
Marsha M.
5 out of 5
4/20/2026
Service was excellent, timely, and easy to complete. Thank you!
Kevin D.
5 out of 5
4/18/2026
Mary was great! Very professional and polite!
John K.
5 out of 5
4/18/2026
This was a great first experience with Palmiero. Well done.
Barbara L.
1 out of 5
4/17/2026
I took it in to get my tires rotated and an inspection. They didn't rotate my tires and that's what I actually had the appointment made for.
Nate G.
5 out of 5
4/17/2026
Excellent work done in a timely manner. Thank you Palmiero!
Terry B.
5 out of 5
4/17/2026
Great service always!
Carolyn T.
4 out of 5
4/17/2026
I appreciate the immediate gratification as the process of getting my vehicle inspected for PA compliance. I also appreciated the vehicle check of fluids and tires as I will be taking it on a 2,000 mile trip in the near future. I feel relieved that’ll the mechanical systems were evaluated for road worthiness. Thank you to all involved with the process.
Mandi F.
5 out of 5
4/17/2026
Thank you again for your assistance and support during the recall.
Carol H.
5 out of 5
4/16/2026
The staff at Palmiero are very professional and kept us updated on the progress of the service. We are grateful for the ability to get a loaner while our car is being serviced. We hope the parts for the recall are available when we get our next oil change since we live 30 miles away.
Robert G.
5 out of 5
4/16/2026
Well done ????
James W.
3 out of 5
4/15/2026
Toyota needs to be let known that they need to improve their door seals like it was on the Rav4 2013 that they had. It was disappointing to find out nothing could help with stopping the salt and stones getting inside the doors.
Charles B.
5 out of 5
4/15/2026
Treated with respect
Kathleen D.
1 out of 5
4/15/2026
I was told in March when I was in for an oil change, that I needed brakes. And they could put the brakes on while I was there and put a new state inspection sticker on. I declined. My son put the brakes on and I went back yesterday, April 14 for the inspection. Now I'm told it needs ball joints to pass inspection. I don't have appreciate them telling me in March that I only needed brakes. So does that mean I would have been driving a full year with bad ball joints!!? So very wrong. Also the cost to do that work is double what other places charge. I've been a customer for years. Not any more
Michael F.
5 out of 5
4/15/2026
All done well.
Aleta S.
4 out of 5
4/14/2026
First rate service. Honest, fairly priced. We'll be back
Dan C.
1 out of 5
4/14/2026
Had my truck scheduled for its 25,000 toyota care, oil change and a safety recall. I was assured all three would be completed as I had dropped my truck off the night before. When I called to ask if it was ready I was told the safety recall was not done. This is disappointing as now have to scheduled another appointment to get this done.

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