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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1322 reviews 69%
4 star 418 reviews 22%
3 star 41 reviews 2%
2 star 66 reviews 3%
1 star 67 reviews 4%
Review Us
Jaewhan Y.
5 out of 5
4/3/2026
Thanks for super service.
Wayne D.
5 out of 5
4/1/2026
Great people and great service!
Latoya L.
5 out of 5
4/1/2026
I really appreciate my service Rep. Mary, she's always help, knowledgeable and makes sure that my time at the dealer. is exceptional. GO Mary
Wayne M.
5 out of 5
3/30/2026
Professional, knowledgeable, courteous she should have a raise.
Robert B.
4 out of 5
3/29/2026
He was quite good. The only problem is that the intermitent rattle still exists. No sound the first day but it has come one for a short period twice already
Ricardo S.
4 out of 5
3/29/2026
Mariela was very helpful and has always been. You have an excellent employee that makes connections with all her clients....she's amazing.
John H.
5 out of 5
3/28/2026
Kyle was very helpful. He communicated all details and kept me informed throughout the day. He was so easy to work with. Thank you Kyle.
Emanuel W.
5 out of 5
3/28/2026
Satisfied
Young C.
4 out of 5
3/27/2026
He is so kind.
Jorge S.
5 out of 5
3/27/2026
Communication was great
Jongwook P.
4 out of 5
3/27/2026
He is so kind
Maxine G.
5 out of 5
3/27/2026
Good service
Bradley P.
5 out of 5
3/25/2026
Kyle provided a heighten level of professionalism with a personal touch. The overall experience was excellent. Thank you Kyle and the team @ Norm Reeves Genesis!!
Jacob B.
1 out of 5
3/25/2026
Edwin was excellent! It's the process of picking up my car when I went to pick it up the girl who help me was not friendly she asked what I needed I informed her I came to pick up my car and she brought a paper for me to sign didn't say what it was said sign it then I asked what it was for then she brought my keys and said my car could be at 2 places didn't know where it was and she said for me to go look for it after spending 1560 on maintenance this was horrible service
Tania D.
5 out of 5
3/24/2026
.
Anthony F.
5 out of 5
3/24/2026
Keep up the great job
Roynesha M.
5 out of 5
3/23/2026
Everyone so nice made me feel at home answered all my questions
Paul M.
5 out of 5
3/22/2026
Amazing customer service I will always be buying Genesis in the future
Charles P.
5 out of 5
3/22/2026
Thank you
Kavin M.
5 out of 5
3/21/2026
You guys always do a great job in customer service

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