He is friendly and knowledgeable and explains very well.
Very different experience than other dealerships. I completely expected a long wait but it was quite the opposite. Setting and the hospitality was great and finished in a timely manner.
Patrick was amazing. Genesis is fortunate to have him as an employee.
Timely manner Great service Friendly staff Perfect
Patrick was so kind! Thank you
Kyle was very kind and serve is very nice
Very satisfied with my car service.
Patrick was warmly professional and took the time to ensure my comfort, not only with the services my vehicle was getting, including some services that needed to be addressed in the near future, but also my own personal comfort and preferences. I’m grateful for how well Patrick treated me.
Edwin’s customer service is impeccable. He is thoughtful, courteous, and explains all the details of the process. I appreciate knowing that my car and I are in great hands!
Patrick was super personable and helpful. Great experience!
Thank you to Kyle for taking such good care of my car issues and communicating with me regularly. All of your service reps are amazing!
Very professional and courteous service.
Edwin Rivas was very professional and helpful. He clearly explained the inspection results and kept me updated throughout the service process. I appreciate the excellent customer service and the thorough multi-point inspection. Thank you.
I had an excellent service experience at Norm Reeves Genesis of Cerritos. From start to finish, the process was professional, convenient, and stress-free.
A special thank you to Edwin Rivas, my service advisor, for going above and beyond. He immediately arranged a loaner vehicle for me to use during the entire service period, which made a huge difference. He also kept me updated regularly throughout the process, providing weekly updates and making sure I always knew the status of my vehicle.
I’d also like to recognize the technician who worked on my car. The quality of the work was outstanding, and my vehicle was returned in excellent condition. It’s clear that great care and attention to detail were put into the service.
Overall, I’m very impressed with the level of customer service and workmanship at Norm Reeves Genesis of Cerritos. Thank you to Edwin and the service team for making this such a positive experience. Highly recommended!
I am very much satisfied. Thank you very much for your kind helf.
They performed a thorough multi-point inspection and texted me a clear digital report of everything they checked. Patrick was incredibly professional, upfront about pricing, and completed the job on time. It is rare to find a shop with this level of honesty and efficiency.
Social