Ms. Valdez was extremely helpful during my visit. Not only is she knowledgeable and professional, I felt like she paid more attention to details than other people and went out of her way to help me further. It was a pleasure to work with her; I would give her 11/10 rating.
Thanks for the great service!
I was completely happy with the staff and all workers and my car was so beautiful leaving there. Thank you
Mariela is the utmost service tech.
Kile is just great!
Could not ask fir a better service rep.
Kyle, has excellent customer service, knowledgeable and effectively provided information and answered all of my concerns
As with the numerous times I have brought my car in for service. Mariela Valdez is still the best service advisor. Very knowledgeable, very respected, professional and kind hearted.
Professional, a pleasure to talk to, made sure the process went smoothly
Excellent service, thanks!
We had a perfect experience
Service is always impeccable. Timely and well informed up-to-date notes in details regarding a timely repair.
Edwin waa very kind and professinal. He is the reason I trust my car with him every time. Thank you!
Kyle is a gentleman and a great person to work with and this is why I love coming to Norm Reeves. He tends to my specific requests & delivers great care for my vehicle.
Thank you for the update and for letting me know about the car problem and how you were able to fix the issue I hope that everything goes smoothly and I hope to see you soon thank you again.
Kyle was very personable and efficient.
He told me everything that was going to happen.
When I picked up my vehicle, all the paperwork
was ready to sign and the vehicle was o its way
to the pickup area.
Edwin was a great communicator and very efficient with time spent. He took great care of me and my vehicle.
Edwin was very professional and helpful. He went above and beyond to earn my business and treated me with exceptional service. Genesis is very lucky to have an employee like Edwin. 10 BIG stars!!
I've tried Genesis of Van Nuys but their customer service wasn't nearly as great..thank you guys and gals for always looking out for me!
Edwin consistently provides exceptional customer service. He is friendly, professional, and always willing to answer any questions with patience and clarity. His positive attitude and warm smile make every interaction enjoyable. I truly appreciate having him as my advisor, as he always ensures a smooth and supportive experience.
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