Outstanding attentive service provided by Kyle Predmore.
Additionally he is very informative and professional. It’s a pleasure doing business with him.
Edwin is a pleasure to deal with. He makes me feel like I am the most important person at the dealership. Because of the comfort zone I enjoy while there it makes me want to purchase my next car there.
Kyle was incredibly helpful and knowledgeable. He even took the time to answer my question about the type of wax I use on my car and explained everything in great detail. When I seemed anxious about the long wait time, he reassured me that I would be Ubered to and from home so I wouldn’t have to waste my entire day waiting.
Thank you, Kyle, for everything—I truly appreciated your excellent customer service!
Edwin is so helpful.
He answered all the questions I had in a way i could understand.
You have a talented/ professional worker .
Thank you
Thank you Norm Reeves Genesis of Cerritos. Your staff delivered a very easy and efficient service! Thank you to Kyle for his friendy and effective customer service. This is why I chose Norm Reeves Genesis of Cerritos to take care of my Genesis GV70. I was also able to comfortably conduct some work online at your clean business center while I waited for the service completion. Thank You.
Edwin went above and beyond to help me out and I really appreciate that. Thank you! ????????????
Edwin was great start to finish. I appreciate the service that he provided and hope to work with him again
Mari is an awesome Genesis representative. She is thoughtful, courteous, and considerate.
Edwin Rivas is a complete, knowledgeable, professional, that does his job with a smile and welcoming attitude! Makes getting my car serviced, a breeze! As always, thank you Mr. Rivas!
Edwin was a great help. He was on top of everything and made the process as smooth as possible
Prompt and communicated well
Mariela was wonderful. She had me in and out of my appointment very quickly. She was also helpful in securing my transportation from the dealership to my home. She made my first experience very pleasant!
Very kind and knowledgeable service
My vehicle had been taken in twice for a serious malfunction, and after my car being in the service center for almost 30 days in December 2024, they couldn’t find out what was wrong and said they thought it was a one time occurrence.
When it happened again this week, after 24 hours they called and said they couldn’t find anything wrong even though I showed them pictures of all the lights on my dashboard. I lost complete control of my car including the steering.
I made it very clear, for safety issues I will not be picking up the car until they can tell us what’s wrong. They didn’t find anything in 24 hours and expect me to jeopardize the safety of my family and go pick up the vehicle and wait for this to happen again, after something much more serious can happen.
I’ve already reached out to corporate and have a case number. I will also be contacting an attorney tomorrow.
This is terrible service and will never be using this dealership again!
Edwin always delivers top-notch service and it's very personable. Also he keeps you updated on the service of your vehicle and that is much appreciated.
Also if you could install an app where you can create your own Playlist in your car it would be very helpful.
I feel once tou put the silicone on the car you shshould put it in a closed space to prevent dust.
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