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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1272 reviews 69%
4 star 406 reviews 22%
3 star 41 reviews 2%
2 star 64 reviews 3%
1 star 66 reviews 4%
Review Us
Ricardo S.
4 out of 5
3/29/2026
Mariela was very helpful and has always been. You have an excellent employee that makes connections with all her clients....she's amazing.
John H.
5 out of 5
3/28/2026
Kyle was very helpful. He communicated all details and kept me informed throughout the day. He was so easy to work with. Thank you Kyle.
Emanuel W.
5 out of 5
3/28/2026
Satisfied
Young C.
4 out of 5
3/27/2026
He is so kind.
Jorge S.
5 out of 5
3/27/2026
Communication was great
Jongwook P.
4 out of 5
3/27/2026
He is so kind
Maxine G.
5 out of 5
3/27/2026
Good service
Bradley P.
5 out of 5
3/25/2026
Kyle provided a heighten level of professionalism with a personal touch. The overall experience was excellent. Thank you Kyle and the team @ Norm Reeves Genesis!!
Jacob B.
1 out of 5
3/25/2026
Edwin was excellent! It's the process of picking up my car when I went to pick it up the girl who help me was not friendly she asked what I needed I informed her I came to pick up my car and she brought a paper for me to sign didn't say what it was said sign it then I asked what it was for then she brought my keys and said my car could be at 2 places didn't know where it was and she said for me to go look for it after spending 1560 on maintenance this was horrible service
Tania D.
5 out of 5
3/24/2026
.
Anthony F.
5 out of 5
3/24/2026
Keep up the great job
Roynesha M.
5 out of 5
3/23/2026
Everyone so nice made me feel at home answered all my questions
Paul M.
5 out of 5
3/22/2026
Amazing customer service I will always be buying Genesis in the future
Charles P.
5 out of 5
3/22/2026
Thank you
Kavin M.
5 out of 5
3/21/2026
You guys always do a great job in customer service
Lateefah S.
4 out of 5
3/20/2026
Edwin made scheduling my service appointment very easy. He was able to accommodate my schedule and get an appointment that fit my needs. The service appointment went well. I’m pleased with the prompt and excellent customer service.
Michael W.
4 out of 5
3/20/2026
Ed provided outstanding support for my reflect genesis service for my GV70. He was very informative in explaining items due for service and made sure items that qualified for warranty coverage was properly processed . I appreciated Ed’s thorough handling of my repairs .
Liubov R.
5 out of 5
3/20/2026
Great service, thank you
Michael F.
3 out of 5
3/20/2026
Noticed my windshield wiper fluid cover open when looking under hood. Just an FYI. Svc was quick and done within a timely manner.
Edwin T.
5 out of 5
3/19/2026
Excellent With helping me feel taken care of. Has always been courteous and professional.

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