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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1273 reviews 69%
4 star 406 reviews 22%
3 star 41 reviews 2%
2 star 64 reviews 3%
1 star 66 reviews 4%
Review Us
Mark F.
5 out of 5
2/16/2026
Mary is fabulous and takes pride in making sure the customer is comfortable. Answers all of your questions and is very knowledgeable.
Philip Y.
2 out of 5
2/15/2026
The Genesis app is very confusing. I would like to have a discussion with someone who is acquainted with the system and can possibly set it straight on my app. Philip Y
Bruce R.
4 out of 5
2/15/2026
I was completely satisfied with Norms Genesis and the servicing of our vehicle. They kept us informed throughout the entire process via text message. The service department did a great job. From pick up to delivery everything was at 10.
Megan L.
5 out of 5
2/15/2026
Excellent customer service provided by Kyle as always!
George Z.
5 out of 5
2/13/2026
Job well done! Thank you Edwin for your attention to details.
Tony P.
5 out of 5
2/11/2026
Thank you for your fast and good service !
Maria D.
5 out of 5
2/11/2026
Always helpful and kind thank you for your help!
Andrew J.
4 out of 5
2/11/2026
Edwin continues to go above and beyond to ensure customer satisfaction by explaining maintenance schedule, forseen costs & estimated time at dealership. He is personable, easy to speak to, and maintains a positive and approachable demeanor.
William S.
4 out of 5
2/11/2026
Kyle is very good at his job. Nice waiting area.
Felicia B.
4 out of 5
2/11/2026
He has great customer service quick and efficient. Things are always done right in the beginning. I never have any problems. I just want to say tThank you Edwin….. I love the new Genesis dealership .
Pamela C.
4 out of 5
2/8/2026
Service was good but the car delivery app never works so I don't know when the driver arrives. Please let your driver company know that.
Carol K.
5 out of 5
2/7/2026
Mary was very helpful, professional and a pleasure to work with
Aoife J.
5 out of 5
2/7/2026
As always, great service from the norm reeves genesis team.
Martin U.
5 out of 5
2/7/2026
Edwin is a great asset to Norm Reeves Genesis. Always a pleasure to interact with him to ensure best operation of my vehicle
Olga G.
5 out of 5
2/5/2026
Kyle was kind and made me feel confident in my purchase and service.
Alexander S.
5 out of 5
2/4/2026
Mary is great! Super helpful.
Liping S.
5 out of 5
2/2/2026
Overall excellent service. Felt well taken care of.
Steve K.
5 out of 5
1/31/2026
Quick follow up Actuall phone call My advisor was great
Justin T.
5 out of 5
1/30/2026
Great service easy process
Ben Rob.
5 out of 5
1/30/2026
Edwin was amazing. Top tier support and friendly customer service. He did everything to ensure I was absolutely satisfied with my experience.

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