Edwin made scheduling my service appointment very easy. He was able to accommodate my schedule and get an appointment that fit my needs. The service appointment went well. I’m pleased with the prompt and excellent customer service.
Ed provided outstanding support for my reflect genesis service for my GV70. He was very informative in explaining items due for service and made sure items that qualified for warranty coverage was properly processed . I appreciated Ed’s thorough handling of my repairs .
Noticed my windshield wiper fluid cover open when looking under hood. Just an FYI. Svc was quick and done within a timely manner.
Excellent With helping me feel taken care of. Has always been courteous and professional.
Outstanding attentive service provided by Kyle Predmore.
Additionally he is very informative and professional. It’s a pleasure doing business with him.
Edwin is a pleasure to deal with. He makes me feel like I am the most important person at the dealership. Because of the comfort zone I enjoy while there it makes me want to purchase my next car there.
Kyle was incredibly helpful and knowledgeable. He even took the time to answer my question about the type of wax I use on my car and explained everything in great detail. When I seemed anxious about the long wait time, he reassured me that I would be Ubered to and from home so I wouldn’t have to waste my entire day waiting.
Thank you, Kyle, for everything—I truly appreciated your excellent customer service!
Edwin is so helpful.
He answered all the questions I had in a way i could understand.
You have a talented/ professional worker .
Thank you
Thank you Norm Reeves Genesis of Cerritos. Your staff delivered a very easy and efficient service! Thank you to Kyle for his friendy and effective customer service. This is why I chose Norm Reeves Genesis of Cerritos to take care of my Genesis GV70. I was also able to comfortably conduct some work online at your clean business center while I waited for the service completion. Thank You.
Edwin went above and beyond to help me out and I really appreciate that. Thank you! ????????????
Edwin was great start to finish. I appreciate the service that he provided and hope to work with him again
Mari is an awesome Genesis representative. She is thoughtful, courteous, and considerate.
Edwin Rivas is a complete, knowledgeable, professional, that does his job with a smile and welcoming attitude! Makes getting my car serviced, a breeze! As always, thank you Mr. Rivas!
Edwin was a great help. He was on top of everything and made the process as smooth as possible
Prompt and communicated well
Mariela was wonderful. She had me in and out of my appointment very quickly. She was also helpful in securing my transportation from the dealership to my home. She made my first experience very pleasant!
Very kind and knowledgeable service
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