Norm Reeves Genesis of Cerritos Auto Repair Service

My vehicle had been taken in twice for a serious malfunction, and after my car being in the service center for almost 30 days in December 2024, they couldn’t find out what was wrong and said they thought it was a one time occurrence. When it happened again this week, after 24 hours they called and said they couldn’t find anything wrong even though I showed them pictures of all the lights on my dashboard. I lost complete control of my car including the steering. I made it very clear, for safety issues I will not be picking up the car until they can tell us what’s wrong. They didn’t find anything in 24 hours and expect me to jeopardize the safety of my family and go pick up the vehicle and wait for this to happen again, after something much more serious can happen. I’ve already reached out to corporate and have a case number. I will also be contacting an attorney tomorrow. This is terrible service and will never be using this dealership again!

Edwin always delivers top-notch service and it's very personable. Also he keeps you updated on the service of your vehicle and that is much appreciated. Also if you could install an app where you can create your own Playlist in your car it would be very helpful.

Best service.

I feel once tou put the silicone on the car you shshould put it in a closed space to prevent dust.

She was very helpful

Kyle is awesome Thanks Arthur Z

Mary Valdez is very friendly and provides us with excelente service!

Excellent experience

Kyle is always great..

It was nice that it finished earlier than the previous service time, and the car wash service was also very good.

very good!

Good customer service from Edwin.

He is always excellent!! Knowledgeable and attentive. He makes me feel like we are old friends. I feel like I receive great service !!

Very thankful for your service

Team is fabulous

Great service!

Kyle is always friendly efficient and helpful. He always goes above and beyond my needs to service my vehicle. It’s always a pleasure working with him.

The valet service was great. And while there was a mistake made on norm reeves’ end with the scheduling, I was very pleased with how calmly and easily it was resolved.

Kyle P. was professional and friendly. He listened to my concerns and assessed the exterior of the car. He checked the inventory of the part and then processed the order of the part. Helped schedule an evening drop off and reserved a loaner car. Overall it was a quick appointment. Maybe 20-25 minutes. His actions demonstrated professionalism, knowledge and expertise.

She was a great help and very friendly. She kept me satisfied and remained positive even with hard requests. She’s the best!