My service technician was the best I have had in a long time he needs a raise
Edwin was great! He was incredibly professional and is a big reason I go out of my way to get my car serviced at Norm Reeves instead of a closer option to my house. He and Mariela Valdez proved excellent service and both deserve to be commended for doing their jobs with excellence. Thank you so much!!
Mariela was very helpful as always.
Edwin was great, as always!
Edwin is always first-class excellent!
Great work and service!!!
Mary was very helpful throughout the service process!
It took 4 visits lasting a total of 43 days, not to mention 4 separate calls to AAA to deal with jump starts to my vehicle due to ongoing battery drain issues, but it looks like the most important and ongoing issues have finally been addressed. I appreciate Kyle’s patience in dealing with me, because I’ve been pretty grumpy about my vehicle’s issues never seeming to have been addressed. I’m glad things are finally better now and I feel my vehicle is now reliable.
He was service so nice and good feedback. Also very convinece about service. I’m so satisfied with his service and attitude
On Feb 21 Mary called me and said I could pick up my serviced Ev on Sunday . So on Sunday I called to pick up my Ev for the dealership, and waited about 30 min to get the key , talk briefly with the manager and he was too busy , after waiting I decided to take
My car via app / card key and left . The key would have too 2 min to get ? But he wanted me
To wait . Ridiculous
I even called that am to
Make
Sure that a can pick it up …. No key
Edwin is very responsive, professional and courteous. Pleasant to work with Edwin
I was well pleased that Kyle handled the issue with my car to my satisfaction.
Very satisfied with service. Mariel was terrific
Edwin is always very helpful. He's an excellent service advisor
Fantastic service! Very professional and accommodating.
The entire team from service advisor to valet to loaner were excellent! No wait and service completed quicker than estimated.
I will most definitely participate in any survey that is sent. Miss Valdez help me out a great deal was very professional and answered all my questions.
Edwin went above and beyond taking care of my vehicle. I would recommend him to anyone
Kyle was great man who can take care of his customer. Thank you Kyle, keep up the good work!
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