Edwin was great! He went above and beyond for my car! Super grateful.
Mary was excellent, the whole process was so streamlined. My service, my loaner, and her communication.
reliable service has been demonstrate
d through out and we are happy.
Hello,
After receiving the recent maintenance service for my vehicle at your center, I received the multi point inspection report that was emailed to me.
While checking the report, I noticed conflicting information regarding the brake inspection.
In the first email I received, the brake inspection was marked as “ Not performed.” However, after I contacted you with a question, the second email you sent showed the same item marked as “performed.”
To clarify the accurate service report, I would like to request the following documents:
1) The original Repair Order for this service visit - I would like to verify items that the technician actually checked and recorded.
2) The brake pad thickness measurements (in mm)- If the inspection was performed, the pad thickness values should be documented.
3) The original multi point inspection sheet - I am requesting the internal version completed by the technician, not the costumer-facing email summary.
I would like to confirm exactly what was performed during the service.
Please review and respond a your earliest convenience.
Thank you.
Mary is fabulous and takes pride in making sure the customer is comfortable. Answers all of your questions and is very knowledgeable.
The Genesis app is very confusing. I would like to have a discussion with someone who is acquainted with the system and can possibly set it straight on my app.
Philip Y
I was completely satisfied with Norms Genesis and the servicing of our vehicle. They kept us informed throughout the entire process via text message. The service department did a great job. From pick up to delivery everything was at 10.
Excellent customer service provided by Kyle as always!
Job well done! Thank you Edwin for your attention to details.
Thank you for your fast and good service !
Always helpful and kind thank you for your help!
Edwin continues to go above and beyond to ensure customer satisfaction by explaining maintenance schedule, forseen costs & estimated time at dealership. He is personable, easy to speak to, and maintains a positive and approachable demeanor.
Kyle is very good at his job. Nice waiting area.
He has great customer service quick and efficient. Things are always done right in the beginning. I never have any problems. I just want to say tThank you Edwin…..
I love the new Genesis dealership .
Service was good but the car delivery app never works so I don't know when the driver arrives. Please let your driver company know that.
Mary was very helpful, professional and a pleasure to work with
As always, great service from the norm reeves genesis team.
Edwin is a great asset to Norm Reeves Genesis. Always a pleasure to interact with him to ensure best operation of my vehicle
Kyle was kind and made me feel confident in my purchase and service.
Mary is great! Super helpful.
Social