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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1287 reviews 69%
4 star 410 reviews 22%
3 star 41 reviews 2%
2 star 64 reviews 3%
1 star 66 reviews 4%
Review Us
Kye K.
5 out of 5
5/24/2024
Keep up the great work!
Richard H.
5 out of 5
5/24/2024
Great service Rep. one of the reasons I will recommend Norm Reeves to buy a Genesis.
Thomas R.
5 out of 5
5/24/2024
Exceptionally charming. Knowledgeable. Professional abd efficient
Stephanie H.
5 out of 5
5/24/2024
Kyle and his team were awesome and absolutely client focused!
Daniel F.
5 out of 5
5/23/2024
Mariela was very informative and helpful
Larry S.
4 out of 5
5/23/2024
The job on my Gv80 was hreat it runs and ride pervect and thank you so much.
Jacques N.
5 out of 5
5/22/2024
Great attitude, easy to talk to, easy to work with. Good listener.
Timothy R.
5 out of 5
5/22/2024
Kyle was excellent and went above and beyond. I really appreciated it.
Willie H.
5 out of 5
5/22/2024
Great service
Yvette J.
5 out of 5
5/21/2024
Thank you for demonstrating a one of a kind customer service ????
Hoyeon L.
5 out of 5
5/20/2024
She's really nice. She answered my questions friendly. She made my day.
Rhona S.
5 out of 5
5/20/2024
Mariela had been my service advisor for 3 years and has always been professional and very helpful, and also has a great personality!
Marcelo B.
4 out of 5
5/19/2024
I am beyond impressed with my experience. Kudos to the amazing team that assist me with the oil change with a loaner. Thank you!
Tavia R.
5 out of 5
5/19/2024
Kyle was GREAT
Beatrice T.
5 out of 5
5/18/2024
100 percent satisfied.
Scott B.
4 out of 5
5/18/2024
Great, fast service, and the best coffee machine ever I might have left reading glasses in the customer lounge. If so, let me know and I will come back for them. Thanks.
Larry C.
4 out of 5
5/18/2024
Kyle is an OUTSTANDING employee!!! Never a doubt about the car being in his possession and being returned to me, spotless and ready to work from that point on.
Dave S.
2 out of 5
5/18/2024
Have someone from Management contact me and I'd be more than happy to go over my grievances and why I will never be back or probably ever own another Genesis again!
Cindy J.
5 out of 5
5/18/2024
Service was handled in a timely manner and we were treated nicely by everyone.
Philip Y.
5 out of 5
5/16/2024
Your service is great!

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