He’s always friendly and thorough.
Thank you youe are the best.
The team was very nice and inform you well with process.
Nicely done????????
Thanks to Mariela my experience was made so easy. She is truly an asset to your dealership.
Very prompt, friendly and easy process.
I like genesis and it's service.
Kyle went above and beyond great service
Kyle and Anaceli are excellent representatives of Genesis. They are excellent when it comes to customer service.
I think Kyle is a huge asset to Genesis of Cerritos. I rely on him because I think he's honest. Most times I don't need a loaner car. I'm glad the dealership will Lyft/Uber me home and bring me back to pick up the car.
María Valdez went above and beyond from the time I arrived at the service department, The best service I’ve ever received from any service advisor. Keep doing a great Job!
I love how much attention she gave me in the way to make sure all my questions were answered in the best way she could . She was extra prepared with paperwork and knew what she was talking about . She’s incredibly great at her job.
Excellent personality. Very helpful and always have a smile. A great asset to the company
I asked to update maps and was told I have to download and update myself. Should be able to bring inland have things like this taken care of. Never had a notification of fuel pump recall.
Very poor communication by kyle. No apologies. Totally stoic and disinterested with what I had to say. Not surprised based on how I was treated for the past 5.5 eeeks. Would never bring my Genesis back for service!!
Really appreciate what Kyle was able to get done.
There was a communication problem during the first week but it was resolved when I went there on Saturday to get an update on my car.
Marry has always been great to me.
Everyone is very courteous. It is very organized there and your texts are helpful.
Kyle is awesome. Provided the best service I've ever received and should be an example for how all service advisors should be.
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