Service Center

Real Reviews From Verified Customers

Taurean C.
5 out of 5
6/21/2024
He’s always friendly and thorough.
Hung Joo.
5 out of 5
6/20/2024
Thank you youe are the best.
Jaejin L.
3 out of 5
6/20/2024
The team was very nice and inform you well with process. Nicely done????????
Consuelo A.
5 out of 5
6/20/2024
Thanks to Mariela my experience was made so easy. She is truly an asset to your dealership.
Wendy V.
5 out of 5
6/20/2024
Very prompt, friendly and easy process.
Samuel Y.
5 out of 5
6/20/2024
I like genesis and it's service.
Perry Le.
5 out of 5
6/19/2024
Kyle went above and beyond great service
Maria H.
5 out of 5
6/19/2024
Kyle and Anaceli are excellent representatives of Genesis. They are excellent when it comes to customer service.
Jerilyn K.
4 out of 5
6/19/2024
I think Kyle is a huge asset to Genesis of Cerritos. I rely on him because I think he's honest. Most times I don't need a loaner car. I'm glad the dealership will Lyft/Uber me home and bring me back to pick up the car.
Smita P.
5 out of 5
6/19/2024
Excellent job / 10
Michele B.
5 out of 5
6/17/2024
María Valdez went above and beyond from the time I arrived at the service department, The best service I’ve ever received from any service advisor. Keep doing a great Job!
Ashley L.
5 out of 5
6/16/2024
I love how much attention she gave me in the way to make sure all my questions were answered in the best way she could . She was extra prepared with paperwork and knew what she was talking about . She’s incredibly great at her job.
Marisa B.
5 out of 5
6/16/2024
Excellent personality. Very helpful and always have a smile. A great asset to the company
Luis M.
1 out of 5
6/16/2024
I asked to update maps and was told I have to download and update myself. Should be able to bring inland have things like this taken care of. Never had a notification of fuel pump recall.
Philip B.
2 out of 5
6/16/2024
Very poor communication by kyle. No apologies. Totally stoic and disinterested with what I had to say. Not surprised based on how I was treated for the past 5.5 eeeks. Would never bring my Genesis back for service!!
Michael M.
4 out of 5
6/16/2024
Really appreciate what Kyle was able to get done.
Edward P.
1 out of 5
6/16/2024
There was a communication problem during the first week but it was resolved when I went there on Saturday to get an update on my car.
Alston F.
4 out of 5
6/16/2024
Marry has always been great to me.
Patti C.
5 out of 5
6/15/2024
Everyone is very courteous. It is very organized there and your texts are helpful.
Christopher E.
5 out of 5
6/15/2024
Kyle is awesome. Provided the best service I've ever received and should be an example for how all service advisors should be.

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