Kyle was very helpful and professional. He helped apply a recall when I mentioned a Genesis Connected issue and got it resolved.
Great experience. Thank you!
Great communication throughout the process. Car picked up on time and return on same day as promised. Wonderful experience.
Everything was great
Thanks
Kyle took great care. I was very upset at the process though. I asked for valet service for my car and was informed it was a month out . They told me if I brought in my car I had 3 options. Someone would drive me back and forth to home , someone would drop me off somewhere and the third was I can have a car while they worked on my car. Well there was no car available ( of course ) very disappointed so sat the 2 hours in the lobby which was nice but would of liked the car
Mariela was easy to work with. She made sure to have a loaner available and worked quickly to get my car repaired and back to me as soon as possible.
Kyle is always kind and helpful
Kyle was thorough in his details about what to expect after the services were completed.
I was extremely satisfied with the service I received from Ms Valdez she was very attentive to detail and very accommodating to my schedule.
There was small scratch on the back seat caused by the service tech. I was very impressed that Mary owned up to it and immediately ordered the part replaced. This could have gone unnoticed for some time.
Norm Reeves Genesis of Cerritos and Mary Valdez a valuable team asset should be commended.
Kyle is terrific, a real asset to Norm Reeves
Had several complaints. It took 5 weeks to get my car back from the time it was brought in and upon returning my vehicle, I had problems with the car and had to bring it back two days later. The service people took an additional 5 days to fix a problem they created and when I returned to pick up the car, I had to complain that they still didn’t fix one of the problems that was to be fixed. Consequently, I had to wait for the service manager to locate how to fix the issue and wait for it to be completed. It was not the best experience.
Mari Valdez is the BEST! She is what customer service is all about. She is kind, listens and is attentive to the needs of her customers. I have had Kyle before and he is awesome too. My only issue is that I paid for an alignment I was told I needed and my car continues to pull to the right. For some reason service can’t correct it.
Kyle is THEEEEE BEST! 100% professional!!!
Communication was good, paperwork was easy and fast, Mike is a nice guy and I really liked the service.
She was very professional and amazing. Wish I had employees like her.
She is the best! I've dealt with her twice now and she is great.
thank you for best customer service you did
Social