Everything was pretty great overall but when I got into my Vehicle I noticed the hatch for the air filter hatch was removed and disposed of. I didn't pay for the service and it was removed and left empty. Also noticed that the screws were not placed into the hatch for the glove compartment.
Kyle always helps me service my car and has fantastic customer service. He makes the process easy and is always responsive with any questions I may have.
Kyle was helpful and engaging
Kyle always goes above and beyond. Hes a trustworthy specialist who is Knowledgeable and fair in his craft. Keeps me up to date with any changes or issues. Friendly and great to deal with.
Edwin is very kind and takes care of business. He went out of his way to make me a happy customer and indeed I came out happy after feeling a little frustrated due to a problem with my car. He took care of everything in a timely matter and even made sure I had a vehicle while mine was out of my commission. Thank you so much Edwin.
Hospitality and detailed service
Excellent truly real professionals
She helps a lot. All staff are kind and very helpful.
Kyle is so professional, he know what he is doing, and always follow up with me with the status of my car. I'm so happy that he was my advisor
Edwin was outstanding, he kept me informed all along the repair. Really enjoy coming to my Genesis Dealor as everyone I've ever come in contact seems to really enjoy their jobs & customers.
Thank You,
David W
Edwin was very nice and helpful when I brought in my car for the first service. He listened to all my concerns and kept me updated on the status throughout the day.
Thank you!
Your services excellent.
Service was excellent, friendly and efficient staff.
Quite long lead times for a loaner vehicle.
Friendly and informative.
Edwin was wonderful! He updated me regularly and did the best he could to provide me with quick and thorough service. His communication with me was appreciated greatly.
I love the service I get at Norm Reeves Genesis everyone was especially helpful he made it his duty to get me out and the shortest amount of time I'm recommending Genesis Cerritos to all of my friends and family thank you for your great service
Mariela's custom service was outstanding. She explained the performed repair in detail and answered all my questions. Job well done.
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