Mariela is very prompt and responsive
Mary was a great help to us. Very knowledgeable and informative! She was also very helpful in tutoring us re the car’s features. A real asset to your company!
She’s the best, very knowledgeable and helpful
Kyle was great to work with and was extremely helpful and incredibly friendly as well. I hope all my future services go through Kyle as he was great!
Everything was exceptional
Kyle is always fantastic every time I come in to get my scheduled vehicle service.
Edwin was attentive, communicated well, and provided an accurate assessment of the time required to service my vehicle. As a side note, I had issues with the waiting room internet speed and ending up using my hot spot.
As always, Edwin was very welcoming and knowledgeable. Thank you.
Kyle was very patient, understanding and just all around great.
The service from Genesis Cerritos and Kyle Predmore was top notch. I highly recommend this location!!! Thank you so much!!!
He identified oxidation with the trim around the outside a replacement. Outstanding!!
Mariela is the consummate professional. She was totally present and caring. I liked the entire experience
Mariela has excellent customer service skills!
Your service team once again provided excellent service. With the delays in parts that occurred this time around in my service visit, I appreciated the loaner car and valet service dropping my car back off to me and retrieving the loaner while I was at work. This is a very helpful service. Kyle was great throughout keeping me updated on the car status.
Edwin was friendly, respectful and got the work. On my car done more quickly than I thought possible. He’s great.
Araceli Ocampo was great! However, the service dept sent my G90 back in worse condition! It
is currently back in the shop for the 3rd time for the same problem the black foot marks on the white carpet/interior and scratch mark on left side!!!
Excellent customer service!
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