The detail work related to my car’s extra cost finishes. Ie Ceramic coating was done poorly. My car was far from clean to the level of the word “detailed”. I had my car delivered to my home, had I arrived in person to pick up my car, I would have not accepted the car. I have shared my dissatisfied opinions and photos with my salesmen. I had asked my salesman Ernesto Ramos to preview the car on my behalf. This was a fail. It’s not the first fail in my deal. I would not be a good reference for this service. It did not match the cost or the words used to sell the “extra” dealership care offered.
Marcela was quick to meet me at my car. She listened to my issues. When I picked up my car, all issues were resolved.
Mariela was very responsive and knowledgeable! She promptly ordered uber to take me home and also ordered it to bring me to the dealership to pick up my car
Kyle’s customer service was outstanding…. He explained what was going to be done on my vehicle and what it would cost and he was spot on. I also liked the fact that he communicated with me on what the mechanic found that will need replacing in the near future which allows me to plan for the next service appointment. He was pleasant, thorough, and efficient. My vehicle was ready way ahead of schedule showing me that he cares about the work and is not just making people wait on his time and plus he had a cool plant on his desk that looked awesome. Anyway, thanks for the great service. It is greatly appreciated.
Mariela was very kind and efficient!
I was very satisfied with my service.:)
Edwin was great! He took care of me from the moment I walked in there.Excellent customer service!!.I travel all the way down here from Moreno valley.Because the service is great!
Edwin deserves a raise hands down! Thanks Edwin and see you next time!
Edwin was professional and helpful.
Edwin was outstanding. He went above and beyond to make my experience great!
Top notch courtesy and service.
One thing when you move to the new location. Please get porters that really know how to wash the vehicles. They are awful at it now.
I’m pleased with the customer service I received while having my vehicle service. Ana was very professional and pleasant to work with.
The service was superior. My service technician Kyle and the delivery driver were excellent and I highly recommend this service
Genesis of Cerritos has the best staff to represent the brand that I can relate to thank you for your expert input and service it is really appreciated from me. Love that crown
Service with Araceli is always enjoyable. She is very professional and makes you feel as if you are the only one she’s working with. Thank you for all your help.
Todo el personal es muy amable
Very satusfied with his service. Thank you
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