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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1322 reviews 69%
4 star 418 reviews 22%
3 star 41 reviews 2%
2 star 66 reviews 3%
1 star 67 reviews 4%
Review Us
Fernie H.
5 out of 5
6/9/2026
Thank you Edwin! You were great!
Keith C.
5 out of 5
6/6/2026
Thanks for his excellent service and professionalism. Good experience.
Stephan V.
5 out of 5
6/6/2026
He’s the best. Was on top of it with updates
Tai K.
4 out of 5
6/5/2026
Better car wash will make customer happier. Vacume inside and trunk. Wax for outside.
Timothy P.
5 out of 5
6/5/2026
We have been working with Edwin for a couple of years. His professionalism is exceptional, and we trust him to look out for our best interests.
Donald K.
3 out of 5
6/3/2026
I enjoy working with kyle.
Michael P.
4 out of 5
6/2/2026
Wish it didn't take 5 weeks for one part but appreciate the effort to get rid of this on going problem.
Rhonda G.
5 out of 5
6/1/2026
Excellent service - 5 stars. Patrick Sim was so kind and professional.
Moon C.
5 out of 5
5/31/2026
Great customer service & helpful
Robert C.
4 out of 5
5/30/2026
Ed was excellent, but the service tech did not reset the service mileage notification!
James H.
4 out of 5
5/29/2026
Edwin Rivas was professional and listen to my concerns and resolved it the next day. So appreciative to his speedy resolution.
Paul K.
5 out of 5
5/29/2026
Kyle is always pleasant to work with.
Jennifer Ruth.
5 out of 5
5/28/2026
Edwin is always great!
Jerome M.
5 out of 5
5/27/2026
Edwin is always pleasant to deal with. He is an asset to Norm Reeves.
Steen B.
5 out of 5
5/25/2026
every associate I encountered on my visit was courteous, knowledgeable, efficient, and friendly. truly a great experience.
Victor T.
5 out of 5
5/24/2026
Edwin was very attentive and answered all my questions, received great service from him. Thank you
Arleen W.
2 out of 5
5/24/2026
I asked for a loaner car for the day and did not receive one. Otherwise was good. Services from other Genesis dealerships, they bring a loaner car and your Starbucks order and that’s superb “10 NPS Promotor” customer service.
Elizabeth R.
5 out of 5
5/22/2026
Kyle was great. Everything was coordinated while I was on my honeymoon in Italy Seemless
Dong K.
5 out of 5
5/22/2026
excellent and professional service
Haley A.
5 out of 5
5/21/2026
Best services!

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