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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1275 reviews 69%
4 star 407 reviews 22%
3 star 41 reviews 2%
2 star 64 reviews 3%
1 star 66 reviews 4%
Review Us
Timothy H.
5 out of 5
8/30/2025
Great experience
Gary M.
5 out of 5
8/30/2025
Na
Pamela J.
4 out of 5
8/30/2025
Every time I come to Genesis for service I'm never disappointed Edwin was friendly and attentive. The waiting room has a nice vibe there's space coffee and TV it makes car service not feel like a chore
Yulin Z.
5 out of 5
8/30/2025
Kyle has done a great job over the years, he is communicative and helpful when it comes to servicing my vehicle.
Phuong P.
5 out of 5
8/30/2025
I had very good experience with Kyle. He was very helpful and truly care! Highly recommended!
Scott M.
4 out of 5
8/29/2025
Edwin provided superior customer service and went above and beyond to make sure my vehicle was serviced appropriately and returned in a reasonable time frame.
Cynthia B.
5 out of 5
8/29/2025
It was a smooth transaction and great customer service.
Kenda M.
4 out of 5
8/29/2025
No thank you. I don’t do surveys
Kevin Y.
4 out of 5
8/28/2025
Kyle is The Best! Professional, calm and attentive communication. Makes a genuine connection with the client.
Paul K.
5 out of 5
8/27/2025
Nice experience with him
Sohn B.
5 out of 5
8/27/2025
Edwin goes above and beyond for his clients.
Yvette F.
5 out of 5
8/27/2025
The service agent was very friendly and did a good job of explaining the service items to me.
Haig D.
4 out of 5
8/27/2025
She went above and beyond
Naomi D.
5 out of 5
8/27/2025
I was well taken care of. All went well.
Lateefah S.
4 out of 5
8/25/2025
Edwin is phenomenal!
Miguel C.
5 out of 5
8/25/2025
Good service and great communication for the workers . You have a 100 % good time.thanks
Roman D.
4 out of 5
8/25/2025
Mariela went above and beyond to make sure I understood and fixed the issue I was having with my car. After several months of disappointing service calls from customers service and appointments at the Van Nuys dealership I am glad she was able to restore my faith in Genesis!
Kavin M.
5 out of 5
8/24/2025
Edwin was very helpful
Lotan H.
5 out of 5
8/23/2025
Very nice and kind. Thank you for your help.
Rexford D.
5 out of 5
8/23/2025
Yes

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