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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1324 reviews 69%
4 star 419 reviews 22%
3 star 41 reviews 2%
2 star 66 reviews 3%
1 star 67 reviews 3%
Review Us
Cheon Beob.
5 out of 5
9/26/2025
Kyle is best Thank You Genesis
Desiree M.
4 out of 5
9/26/2025
Mariela is the best!!
Gregory C.
5 out of 5
9/25/2025
Thank you Mariela for your wonderful service!
Paula C.
5 out of 5
9/25/2025
Mary is always helpful. Great customer service
Andrew J.
5 out of 5
9/25/2025
Edwin was friendly and courteous. A great addition to the Cerritos team. He was transparent about recommended services and options available. Ensured I was stayed informed throughout the process. Definitely would reccomend as an advisor.
Charles C.
5 out of 5
9/24/2025
None
Rosa L.
5 out of 5
9/24/2025
Edwin Thank you for job well done
Gary J.
5 out of 5
9/24/2025
None al was good
Christopher Berj.
5 out of 5
9/24/2025
Edwin resolved all of my concerns in a timely manner. Great customer service.
Paul C.
5 out of 5
9/24/2025
He answered all my questions and helped me get the best out of my service appt.
Junghee C.
4 out of 5
9/22/2025
He is always kind:)
Peter P.
1 out of 5
9/21/2025
Steering wheel had red marks all over it and very dirty
Wook Chong.
5 out of 5
9/21/2025
Made comfortable.
Cristina L.
5 out of 5
9/21/2025
Excellent service! Thank you so much
Wendy L.
5 out of 5
9/21/2025
He is great!
Cindy B.
1 out of 5
9/21/2025
Our GV80 has had a vibration while driving at different speeds for the past several years. First time I dropped off for inspection Technician said it was brakes. I had the brakes replaced. So I took it back for another inspection and now the technician said the tires are out of balance. Took to the tire shop that installed the factory Michelin tires and the stated the tires are not out of balance. We still have a vibration. Not happy.
Vicky W.
4 out of 5
9/20/2025
Great, I will complete it, she was great
Diane R.
4 out of 5
9/19/2025
She was great. She answered every question that I asked with great knowledge. Everything was wonderful.
Brian G.
5 out of 5
9/19/2025
Excellent service and good communication, thanks.
Leonard D.
5 out of 5
9/19/2025
Good communication. Was very attentive to my requests. MBZ level service

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