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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1324 reviews 69%
4 star 419 reviews 22%
3 star 41 reviews 2%
2 star 66 reviews 3%
1 star 67 reviews 3%
Review Us
Stephen H.
4 out of 5
10/4/2025
Great new service building. Customer waiting area is like a lobby of a 4 star hotel. Car was ready when promised.
Guadalupe F.
5 out of 5
10/4/2025
It was a very pleasant, easy experience, made it very comfortable Very happy with the service .
Anthony K.
5 out of 5
10/4/2025
Edwin is extremely helping and professional.
Ryan A.
5 out of 5
10/3/2025
I had an excellent experience working with Edwin Rivas as my service writer. He was professional, attentive, and made the whole process smooth and stress-free. Edwin clearly explained everything about my car’s service, kept me updated, and made sure I felt taken care of from start to finish. Outstanding customer service—I’ll definitely be back thanks to his help!
June R.
4 out of 5
10/3/2025
I was the service would take a couple of hours. After 2 hours my car was ready.
Judie J.
5 out of 5
10/2/2025
Mariel was very professional a d a great agent. She was able to answer all questions asked. Thank you Mariela!
Sandra S.
4 out of 5
10/2/2025
Edwin was fantastic. He took time to explain everything and made sure that since my car was due for service he recommended it which will save me from making another trip.
Janey C.
5 out of 5
10/2/2025
I was completely satisfied with the service as usual. The new showroom was beautiful where I waited for my vehicle. Mariela was a great representative for your company. She made me feel welcome.
Stephen S.
5 out of 5
10/1/2025
Kyle made things super quick and easy for me. Thank you!
Francisco D.
4 out of 5
10/1/2025
See you n
Barbara S.
5 out of 5
9/30/2025
She was efficient, courteous, kind, and she remembered my name
Gregory S.
5 out of 5
9/30/2025
Love the text responses!
Carlos C.
5 out of 5
9/29/2025
Very good service. They helped me with my problem and solved it as quickly as possible. They were very kind. Thank you.
Fernie H.
5 out of 5
9/27/2025
Great service from Edwin. Also from Kyle and mariela. Im very satisfied with Genesis of Cerritos
Bobby W.
5 out of 5
9/27/2025
very smooth service experience.
Leo C.
5 out of 5
9/26/2025
Some of the best service I’ve had.
Jesse G.
4 out of 5
9/26/2025
Kyle is Excellent!
Stacey E.
5 out of 5
9/26/2025
Mary was very professional and kind.
Brian C.
5 out of 5
9/26/2025
Great job. Thank you so much.
Cliff F.
3 out of 5
9/26/2025
I just came in for an oil change and Kyle pointed out some trim that was oxidized and said they could replace it under warranty, and gave me a beautiful GV80 while. Totally happy with the service!

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