I wish that I would be able to talk to my service advisor. She never answers the phone. She only text me.
Thanks for everything Mary
Mariela Valdez was absolutely amazing to work with. She did an outstanding job scheduling my service, arranging the concierge service seamlessly, and keeping me informed every step of the way. Her communication was clear, timely, and professional, which made the entire process smooth and stress-free.
Edwin was professional, friendly and remembered me from my first year owning the car when I had a trunk issue. Great service!
Kyle is always professional and a pleasure to deal with.
Kyle is awesome. Always very polite and attentive. Superb team member for the dealer.
Edwin is always helpful and anticipates your needs before you even have to ask.
Quick fast service. Edwin was a pleasure to work with. New dealership is so much nicer!
Seems that I was not properly informed of the services provided.
The white glove service picking up the car from my house, and dropping it off, is superb.
Edwin was very courteous and super responsive to all my questions and needs. He was friendly, informative, and very pleasant to interact with every time. He provided excellent customer service and went above and beyond to help me out.
Edwin was professional and attentive, truly helpful and very knowledgeable
When I received the car from the paint damage, the matte paint got damaged. There is now a shiny spot where the damage was.
It was amazing and pleasant… Kyle is great he’s answer all my questions and takes care of all my needs… trust my vehicle with you and will be return 100% of the time if that is a maintenance issue or a new car
Thanks you
Maria’s customer service was great. She was very supportive, as all the service reps; however, the problem still is not fixed. This is my 7th trip to the service department and at this point, I believe I bought a lemon.
Kyle has always been great. He has always kept me informed and done what's been needed. I've had good service at Norm Reeves Genesis of Cerritos.
Would especially like to recognize your representative, Edwin Rivers, for his outstanding professionalism, patience, and attention to detail. Edwin made the entire process smooth and stress-free, and his level of customer service truly exceeded my expectations.
Because of this experience, I would gladly give five stars — a full 10 out of 10 — and highly recommend Norman Reeves of Genesis to anyone looking for exceptional service.
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