Thank you for your excellent attention and services.
Great service by Carlos and team. They know how to take care of customers.
Very pleasant person and great personality with customer and very efficient.
Mr.Melendez is very friendly and informative. I appreciate him making me feel welcomed as well as comfortable. Thank you sir
I think the staff is great, but the process and procedures need work.
1. Making an appointment for ‘Checking-In’ and not considering availability of staff to support it.
2. Making all the arrangements digital, while I sit waiting for my car doesn’t make sense. It’s like texting me at the dinner table as we eat.
3. Your process so long for oil change, you have to ask if your going to wait for your vehicle. As competitors provide 15 minute service. I ask myself is it worth it?
4. You want to make everything digital, but do not provide a digital detail receipt of the service provided.
Etc
Carlos provided excellent advice and customer service. He almost succeeded on me buying a new car, lol. Thank you Carlos.
Carlos gave a great service
The service advisor lied to me about charges. When I picked up my car I have missing & broken personal property, when I tried reaching out I was then ignored and the manager was a totally disrespectful and disgusting person who shouldn’t have a job. He called me a liar and told me I damaged my own property and then hung up on me. There’s a lot more to the story but I’ve filed a claim against this location with VW of america. I am absolutely beyond disgusted!
Carlos was very personable and professional.
You need to add the final service/invoice summary to your otherwise excellent website
Good job today ,thanks for the follow up
Definitely satisfied with experience today
Michael was very accomadating.
Great customer service ??
Mike Cruz was great. Thanks Mike!
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