Volkswagen Brandon Auto Repair Service

To who it may concern The purpose of this message is to clarify that the quantity service and warm welcome was provided by the sales advisor Mr. Lenny Martinez. Mr. Martínez kindly and professionally attended my concerns and listened my complaints regarding Mr. Kalman’s rudeness. I suggest to Mr. Kalman that prior to interact with any client should first review the client’s profiles in order to precisely inform the client with services included in their guarantee as well as other courtesy services. Likewise I want to thank the general manager for kindly and professionally offering me with valuable information and recommending me the best certified Volkswagen car repair shop.

Great service today!

Mike was very helpful and acomodating. I was very happy with his help.

Thank you for the excellent service I received today

Seth did a great job explaining what needed to be done and updated me on timelines.

Everything went well with my service experience with Seth. Great communication and prompt service.

I never did service there . I left Was told to much time waiting time . And I was there only for oil change and adviser desperate for make me do more things on the car very stressed and not very polite. I had a coupon and this like bother the service advisor.

Seth was very helpful and thorough in the process today

Service provided was exceptional. I was pleasantly surprised by the quality of service and care taken by Seth. I most certainly is a customer for a long haul now.

Very good professional Carlos Menéndez and the mechanic to

Worst dealership in the USA.

Everyone was so nice and helpful.

Mr Moore did a great job and explained everything as needed.

Thank you for your service. Good job See you. Gila

The door is broken. They can not fix it.

My service experience was very good. excellent response from the service advisor/team.

Thanks a lot

Good work!

My vehicle had paint damage to the passenger rear door. I brought it to the attention of the service advisor and he had us take the car around back to detailing. The detail crew cleaned the area of “paint transfer” but said he could not fix the chip in the door without paint. The service advisor said he would need to order the touch up paint and asked what we wanted to do. We were unsure if paint touch up by the detail team was the right way to go for a quality repair and told the service advisor we would come back because it was late in the day and we were apprehensive about an on the spot decision.

It really bothers me how I can drive my car to a reputable establishment to be serviced and expect to receive my car in the same condition as I left it when I drove it to the establishment, but yet I have driven the car leaving the establishment with way more issues than I was having when I left it. Lights that were not on when I drove the car the VW are now on things are leaking that were not leaking before. How can I drive the car there with no problem but you had to jump the car to get inside the bay?? I didn’t have to jump the car to bring it there I never ever had had any issue with any battery or hose leaking or all the issues you all claim to see. I asked for a check to see what the issue was and now there are more issues than I have ever had with the vehicle. You have made a situation way worse than it was. You made the car inoperable all just to try to sell a car.