Volkswagen Brandon Auto Repair Service

Carlos is an asset to your company. He offers high level customer service and listened to me and addressed all my concerns

Carlos is the reason I keep coming back to have my car serviced here. He understands my warrantee even though it is not from Volkswagon. Please give him a raise. ??

He was excellent. Best I have had in 30 years of owning a Volkswagen.

Yes I was very satisfied and everything seems to be working perfectly in order thank you for job well done

Seth is very helpful and knowledgeable . He also carries thru on promises. Very much satisfied with his service.

Kudos to Michael Moore

Very professional service. Thanks Josh Truss

Welcoming interactions each time. Very easy and good communication. Everything done quickly and promptly.

Great experience, completely satisfied.

The car works great and Seth was amazing! Thank you!

Not sure that I really needed all the services that I paid for. In previous service only required oil change because of low mileage.

All good

Great customer service!

Seth kept me informed the entire time. The videos he provided were very professional and detailed. I felt completely comfortable during the repair process. Pick up today was very easy, Seth again explained what was done and explained the charges. Great service.

Yes, Michael is always helpful

Seth was great. He has a great attitude. I found him funny and professional. He’s a nice guy. Pat McCrea

I am a new client and as not treated as so. As an ex-service writer I am more aware than the average patron on cars and how clients should be treated. Seth had an I do not really care attitude. I came in for a recall so he was probably annoyed he had to spend 10 min of his day without making money. He suggested I repair my rear brake pads and rotors, when I asked him how bad are they? His reply was, “ bad enough to tell you about it.” Unacceptable response! I will never give my money to him so he can get a customer pay job! I feel like VW of Brandon is doing themselves a disservice by having an employee like this. I am kinda shocked by it actually. I will not return to this dealership again. I’d rather travel to town and go out of my way next time. I apologize to all the other employees who will not get their bonus because of how one person is treating people.

Customer service is severely lacking. I will be using another VW dealer moving forward.

I appreciate the timeliness and feedback during my experience.

Service was prompt and I was communicated with throughout the process