Amazing service with Rafael. He made my experience quick and easy. I was contacted various times by Rafael with updates on my vehicle, which I loved. I didn’t have to be behind him for answers. He even send a driver to pick up my loaner car and deliver my vehicle to my work. Very pleased with the service provided.
Truck was serviced thoroughly. Great customer service!
Rafael was outstanding, informative, thorough overall everything you want to see in a service writer. I greatly appreciated his knowledge and attention to my requests.
Thanks again for a great job.
I am satisfied with the service that Rafael Gonzales gave yesterday
RICHARD did an awesome job having my vehicle diagnosed and serviced quicker than expected. He was able to answer all my questions and provided the solution that I was looking for to make repairs. I would call on RICHARD again for my service needs in the future.
Excellent service from Rafael.
It was a great service as well fast
Mike was great. Really helpful and informative. Really appreciated him getting us back on the road.
Richard is so helpful and knowledgeable of the issues that concerned my vehicle.
Buenos dias pues con el servicio y la atención que me friendo Eduardo Millán fue súper excelente muy amable servicial cualquier pregunta la contesta las expectativas que deberían de aser todas las personas de servicio al cliente hojala y siempre me atendiera .
The car was returned without the tail lights fully working.
I can’t say enough about the exceptional service I received from Mike Mosley. He went above and beyond by re-checking my warranty and discovering that my trunk issue was actually covered — something I’d been dealing with for over 8 months. Mike not only caught that detail but also arranged a rental car and expedited the entire process. My wife usually goes to the Acura dealer while I stay with Ford, but on this day, Mike made Ford shine brighter than Acura! Huge thanks to Mike and the Cerritos Ford team for outstanding service.
Great customer service! Had me smiling from beginning to end.
From start to finish top notch service
everyone was so helpful and extremely efficient. shout out to Alejandra and the driver who picked up my car
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