Yes, like always Mike was very helpful. Do appreciate his experience on what he does thank you.????
Outstanding service by ford norm reeves and Richard
Bought both my vehicles there and have both services done there also. Always great service and will continue to buy our vehicles and services from them in the future.
Was another great experience
Rudy was great and my car was ready ahead of time.
Outstanding, prompt service, extremely professional.
1) I checked to confirm that transportation would be available to drop me off after taking me car it. It was not. And took 45 minutes to get it sorted out. Things happen. But no one seemed attentive or seemed to actually want to assist. Not great customer service.
2) I was told “$150 total” then “we won’t charge more than the $214 you authorized” and the final estimate was $365. The charges were unclear and kept going up. It felt like a bait and switch. It’s not a good look to seem like you’re hiding or adding in charges.
3) $880 of services were “recommended” but none of those things were related to the inspection that was completed. I had to ask about the inspection items and then I was told how important it was to do those things. How important could they be if the “trusted professionals” didn’t actually notice them, or bring them up, or suggest way to take care of them until I followed up. And in the meantime suggest an additional $880 of work. Shady shady shady. Customer service wasn’t great, I didn’t feel like my car was being taken care of, and I felt like I was being taken for a ride, and milked for money. The rep I worked with was nice and attempted good communication but these issues are glaring. I wouldn’t recommend Norm Reeves and I wouldn’t come back.
Very thorough, friendly and professional!
Crystal went above and beyond with my car service. She made sure to keep communicating with me throughout the whole process of my car being fixed.
Car service was good! ???? However, When my car was ready, Crystal texted me to let me know.
I texted her back letting her know I'm on my way.When I went to pay, Crystal was not at her desk. I waited and waited (about 10 minutes), but no Crystal until Francisco helped me with the payment. At least she should have had the curtesy to let me know that she's on her break and someone else was going to help me... I waited, but someone else would have walked out without paying!
Awesome service and fast answers
Going forward I will be a lifelong Cerritos Norm REEVES Ford customer because of the excellent attention my Ford was given by Eduardo Millan
Mike was very helpful and kind.
Excellent friendly service and very convenient!
Timely, kept up to date on progress, everything explained clearly. Very welcoming and friendly from start to finish.
The technician was on time, knowledgeable, helpful, and efficient.
I had an appointment at 12.40 PM and check in at 12.35
I waited more than 3 hours to get an oil change
A lot of people got there after 2 PM and they where
Service before me. It was 3 PM when I asked at the desk
What happened with my truck and they said. It’s that your
Truck. My truck was there along and no buddy was doing
Nothing
I feel that the fee ($215.00) for the evaluation was excessively high and I don’t think I would want to go back again
Awesome customer service as always, thank you Crystal
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