Expensive wish ford would have covered. Roddy was the best.
My vehicle was delivered to the wrong address! This is completely unacceptable. I needed my car for work and doctor appointment and had to go and find my car myself. There were no notifications of my service status after I paid so I didn’t even know that my car was no longer at the dealer.
Thank you to Eduardo Millan for the great help and support!!
Rudy had a great attitude and was so nice to talk to. He offered me a ride home through the lyft service, he also added complimentary car wash and put my car to charge while I made my way back to pick it up. So far tge best experience I’ve had at ford.
Rudy was very friendly and accommodating. He was great
Thank you Mr. Rafael Gonzalez Moran For your expertise Your service at norm Reeves Ford store was exselect and I will be bringing my Bleaken NavigatorTo your place of work Need I needAny other serviceOnce again thank you for your service.
Rafael was a complete professional from the very beginning. After I explained to him the problems I was having with the car. He and I worked together on a plan to find and Fix the problem with the vehicle. Rafael’s main concern was to determine the problem with the car, and then decide how to repair it and make sure I was comfortable with that process. Rafael kept me informed at every step and was quick to respond whenever I would reach out with questions. When I asked Rafael for a resource for help with the repair cost, he gave me a number to the customer Relationship Center at Ford. This resulted in significantly reducing My out of pocket costs for repairs! Rafael is a big reason I will continue to come to Norm Reeves for my auto service needs. His attitude and helpfulness is the hallmark of Customer Service!
For one thing it took too long to service, and the other thing was that I requested to get it washed and it wasn’t, so I didn’t want to wait another hour…
Thank you again crystal for all the attention to detail on the service on the vehicle. You went far above our expectations and we appreciate your care and professionalism , we definitely feel appreciated and safe in the serviced vehicle. Beyond happy
Rafael was very helpful, very knowledgeable person and explains everything very well.
Alejandre was fantastic!! So quick! So professional. So nice. He explained everything and did a great job.
Eduardo was super helpful and communicated clearly what would be performed and the timeline it would happen in. He under committed and over delivered on my expectations.
Very prompt and courteous . Took care of extra debt removal same day.
Francisco was great. The whole team was great
Great service!!! Thank you for the assistance… fast and easy!!!
Frank was able to help me with all my automobile needs
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