very kind and understanding to my situation
Really enjoy the Concierge service. Francisco did a great job keeping me informed and took care of a problem that my car was having.
Thank you for the excellent service
Rafael was fantastic, clear and constant communication. You guys still have my vehicle as it started to malfunction upon return. So Rafael kept the ticket open and brought the vehicle back to the dealership
Thank you so much for the quick service
Tony Ybarra and Andres Maldonado took very good care of me for this service. The mechanics repaired my car for which I am very grateful!!! I appreciated my car being washed too!!! I will continue to have my Mustang serviced at Norm Reeves. Thanks to all!!! ????
Having had a bad past experience here it is very clear to me that significant improvements have been made at the service dept here. I feel that my advisor was good at communicating with me and the tech. I felt that I was able to get updates regularly and they returned my car clean.
Everything was great up until I got home and my valves covers aluminum American flag cover where not on the right side I’m going to try to get them tomorrow hopefully they are there it a sentiment value
Thank you for taking care of us.
Erica was great!
She took the time to explain EVERYTHING to me.
I will be requesting her for all my services!
Very good service with very well explanation about my questions.
Raphael is one of the best service advisors. He is thorough and honest with letting me know what’s needed for the maintenance of my car.
I sometimes come before 8 am to purchase parts and I have no place to park due to your customer parking being blocked so I have to park at Lexus next door and walk on over. Thank you
I was told my car was ready. Then was told I needed rear brakes. Ok fix them. Then was told the car would be ready the next afternoon. I need my car the next day so I rental from Hertz. As I was leaving the next morning I received a call that my car was ready. So I rented a car to drive home, park it my garage and then back the next morning. Money spent that I really didn't need too.
Eduardo was very helpful and knowledgeable. His communications were clear and prompt. He made the process for me, as a customer.
Greatest atención and kindness
Norm Reeves always gives me excellent service.
Rudy is awesome he was very helpful, We love Rudy he alwas make sure we are happy.its was the service department we had never had to deal with being without my Van for 2 months that took the whole summer from the kids vacation.
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