Great service and communicates well
Car service was fine so far, however customer service is bias and unprofessional, especially when you are a she and know what's wrong with her vehicle. I don't plan on returning.
Service didn’t check everything I asked. I was also called and asked to make an appointment for a recall that isn’t available yet. When I asked about a scratch mark, the tech asked “someone” about the scratch and gave me an auto body and paint location ( I have paint protection) and I was ended up removing afterwards at home without help.
Very professional. And knows what she is doing. I would like for her to attend of my needs next time. I get my car serviced.
She knows what she's doing.
Francisco is courteous, helpful, and friendly. It is a pleasure doing business with him. I have complete confidence that my Lincoln is maintained well.
This was my first visit to Norm Reeves Ford and I was truly impressed with everyone I encountered. Andreas, my service advisor was very friendly, communicated via text regularly and was very professional. I was very impressed when I arrived to pick up my car and he remembered my name. That really put Notm Teeves over the top. I’ll certainly be returning to this dealership for any future needs that I have.
My service guy is awesome. Took very good care of me and stuff. I’m very happy with Ford in the service that I received there.
The team was vary helpful and respectful they made me feel that they cared.
Thank You Richard for going out of your way to go beyond my expectations again. I truly appreciate your hard work. I did interact with Jasmin and Crystal as well and those two had provided great service.
Thank you again for caring so much.
From Jeff Thomas.
Oscar Robles is the best worker he is honest and reliable
She handled my request promptly and kept me updated. She was very professional about her position. Everything was handle to my satisfaction.
My first time to Norm Reeves Ford and nothing but excellence people working there.
Francisco was fast and knowledgeable. Able to answer all my questions and service my vehicle as promised.
Care was not going to be ready but Eduardo made sure I got my care back on time. Great job
Fast respond from Richard
Very professional, thanks!
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