Thank you for fixing the problem with my tire.
Eduardo was very kind, helpful, and made me feel at ease with my car needing service. He kept me in the loop with status updates and I will be back for future vehicle services.
I was without a vehicle for 3 weeks time and time again I had to go to the dealer bcs my truck wasn’t working and asked for a rental vehicle and never was given one until the last week which I found useless I had my truck towed 3 times bcs it was faulty and I never received a rental for those 2 times I towed it to the dealer when it clearly wasn’t working. I would really wanna know what’s the update on the recall part for this low pressure pump recall bcs my truck still doesn’t feel very reliable .
I’ve worked with Francisco for the par 5 years. He is cordial and most helpful. At every appointment I request Francisco to deal with any concerns with my car issues. Thank you Fernando.
I appreciated everything Francisco did and letting me know about my Ford
I had to take a day off work in order to complete a service that’s on ford plus the assistant was very condescending at times.
Rafael was very professional, he explained everything to me, very helpful.
I will never ever ever ever never ever never ever go back there again. Ever.
Eduardo was very thorough with my service request and was able to help me in an efficient time.
Eduardo gave excellent customer service !!!!
Fast and great communication
Great service and excellent attitude.
I gave specific instructions of what needed to be done to my car in regards to the coolant reservoir and from my understating the service provider wrote them down, so that the mechanic would follow them. I got my car back and the mechanic did not follow instructions and in addition overfilled the power stirring reservoir, liquid was
Andres and his team were outstanding. The team were able to get my 2018 Ford Explore fully fitted for its transportation overseas, requirements included installing new winter tires, fixing the window and door liners, replacing the battery, and ensuring the recall was completed. This was completed all in one day, which was pretty amazing. Also, I’m an extremely happy customer as this ensures my vehicle can be turned into the Port authorities for transportation without any issues. Again, my appreciate to Andres and his team for their outstanding service and for making this happen.
The Coordination Between Your Remote Virtual Texting And Your Service Department Should Have A Better Communication In Regards Of Scheduling For Home Services Appointments.
REALLY DISAPPOINTED.
Every thing was great. Eduardo was fantastic
Excellent Customer Service!
Communication with Ford was inconsistent and nearly impossible to initiate. Most of the time, I would get status updates at the end of the day, after many attempts from me or my wife to contact by phone and/or text messaging, because updates didn't come when they were supposed to. When the updates finally came, the information was always very vague, most of the time dissapointing, and left us with questions that wouldn't get answered until the next day. This was not a good experience at all and we will be looking for a different place to take our vehicle next time.
I waited a full week for a diagnosis and didn’t get one. Furthermore, I requested my car be done with no later than Tuesday and didn’t get that until Wednesday morning because no one reached out to contact about it being done. When I checked it in on the Wednesday before, Richard was saying that he would get it to me no later than Monday.
Social