Work documented on order was incomplete.
Thank you Rafael. Very professional and friendly.
Richard is a real professional advisor , 5 stars for him , and 5 stars for for the service department, all of them .
I was happy for the home service and can’t wait for more of it as I have a little drive to get to the dealership and other dealers cop an attitude if I use them cause they close.
Alejandra did her job very well and also the rest of the team. Kudos to all!
I’ve had maintenance done here before and with previous reps, it just feels like they’re trying to get rid of you but this last time, Rafael was such a genuinely positive experience and very helpful and upfront about everything! Thank you so much!
Alejandra and the whole crew that took care of my truck were awesome! They all went above and beyond to take care of me! That you all so much! The service was excellent! Thank you Cerrito’s Ford Dealership! Rich????
Not only would I trust my vehicles with Norm Reeves and Eduardo, I would trust my life…
Rafael provided the best customer service and help me answer every question regarding my truck. Very knowledgeable and honest. Will definitely recommend his services to anyone.
Appreciate the accommodating service
Rafael was very polite and kind. He keeps great communication throughout the process. He also went above and beyond to check an issue even though they were short-staffed and had to initiate work that day. Rafael gave me a 5 star experience!
Rafael is Amazing! I had such a great experience with him that I was for sure going to write this review, and I completely forgot! My vehicle, definitely not a 2015 Mustang GT, did not want to turn on today. On my way to Norm Reeves Cerritos, I thought to myself “Man I hope The homie from last time helps me out. As I walked past his desk, I didn’t see him! “Damn, I thought. “He’s not there.” All I could think about was that he got fired because he didn’t get enough reviews, and I felt a little bad! Then out of nowhere,I see him. “Sh*t, I never wrote him the review!” And how blessed was I too have him help me again. I knew I was going to get great service, but I had to face him, he was going to remember me as the dude that didn’t leave him a review! But he didn’t, and then I felt hurt, but it went away because I’m still alive and I can keep my word. So To Rafael, great job and thank you for your excellent customer service, keep it up!
Alejandra and service was great and helpful
Alejandra was very kind and helpful
The process went smoothly
Dominic Pagliarulo and Eduardo Millan were very professional and provided outstanding service.
Thanks Adrian for u hard work
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