Cerritos is the Best and So is Francisco ????
Thank you so much you were so kind and helpful and I really appreciate everything you guys done for me. May God bless you.
Good service, and nice guy professional
Big shoutout to Francisco and Emma at Norm Reeves Lincoln!!!
My family's in the auto repair business, so I've always been pretty skeptical of dealership service. But over the last four years, these two have completely changed my mind.
I know there are some rough reviews out there, but honestly, my experience has been the total opposite. Francisco always tells me what's really needed, breaks down the pros and cons, and never pushes unnecessary work. He's respected my budget while keeping my Lincoln running RIGHT--and even helped me get set up with an extended warranty before mine expired. That kind of honesty and knowledge is hard to find, and something I never expected.
Emma in the loaner department has been just as great. She's upfront about availability, super flexible with my family's schedule, and always calls me back quickly. It takes so much stress out of the process.
If you want a team that's transparent, professional, and genuinely helpful--not just trying to upsell you--go see Francisco, and if you need a loaner--trust that Emma will make the loaner side a breeze. I can't recommend Norm Reeves Lincoln in Cerritos enough for service, warranty, and recall work!!!
mr rudolph wilson is the best service provider
easy to talk with him
explain everything to me
Eduardo goes above and beyond to make sure everything is right. He is very personable and professional.
Rudy was very helpful and very knowledgeable
I am very happy with the service that Crystal and the service team provide at Norm Reeves Ford.
Honestly, the only reason I say yes, is because Mike was a good guy and he took care of the situation. Making an appointment and talking to people on the phone was not a good experience. Once I got there, I was even told I didn’t have an appointment that it was made for the wrong location. I explained what happened to Mike and he took care of everything and saved the day. Great customer service was received from Mike.
Eduardo was excellent very knowledgeable and always takes care of us super satisfied five star
The service I received was Excellent. Thanks Rafael have a Blessed day
Did not fix problem with start/stop function. Window auto up/ down.
Rafael was very helpful.was friendly.should hired more people like him.i will ask for him on my next visit for service.thanks again .Linda Santos.
Great job and great service.
Would have appreciated a call regarding the issues that were needed on the report, I just received a call that my car was ready and wasn’t told it needed anything else.
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