Service Center

Real Reviews From Verified Customers

Susan .
5 out of 5
10/30/2025
I didn’t buy my Ford Escape at Cerritos, but my first service appt at Cerritos was fantastic. Greeted by everyone and Crystal
Chunta W.
3 out of 5
10/29/2025
I look forward to speaking with whomever may concern from higher management personnel in Norm Reeves Lincoln before I would like proceed to share or post any negative comments of my experiences in all recent years.
Kim N.
4 out of 5
10/29/2025
Rafael, as usual, did a remarkable job with my service request. He listens to my concerns and does everything to rectify my issue. I appreciate the service that he always provide!
Lois G.
4 out of 5
10/29/2025
Richard is a great serviceman, and I was very.I was very happy with his service.Nobody's better, I give him two thumbs up.He's the best.I hope that the next time I have to take my card there.I get to deal with him.Personally nobody else
Monika O.
4 out of 5
10/29/2025
The only thing I can think of is that they were going to wash my car, but they notified me it was done and when I got there, the car was still dirty so besides that I’ve always liked dealing with Ford
Sherryl L.
5 out of 5
10/29/2025
Mike was great????
Lloyd G.
4 out of 5
10/29/2025
He’s a gentleman who knows how to get the job done.
Tara M.
5 out of 5
10/29/2025
Richard is always such a pleasure to deal with.
Fernando H.
5 out of 5
10/28/2025
Amazing customer service from Oscar and great communication throughout the whole process with my vehicle service.
Jeaneth C.
5 out of 5
10/28/2025
Great service
Marvin C.
4 out of 5
10/28/2025
Rudolph is a good worker
Shannon L.
5 out of 5
10/27/2025
Rafael was very communicative and informative! Made sure he understood what I needed to be done and what is needed soon in the future.
Dale P.
3 out of 5
10/27/2025
When I got home I noticed a scratch on the driver's door about 11/2 inches long not happy I have no scratches on my truck
Andrea M.
2 out of 5
10/26/2025
Lack of communication.
Joseph N.
5 out of 5
10/26/2025
Very prompt fast and explained everything to me, did a good job
Jacob B.
4 out of 5
10/26/2025
Richard was great. He understood the urgency needed to help me resolve my recall so I can register the vehicle. Will be back
Jeanette M.
4 out of 5
10/25/2025
Andrew was very nice very polite and said the car was going to be ready in a matter of time and it was. The waiting room was very nice and clean..
Jose R.
5 out of 5
10/25/2025
N/A
Raul V.
5 out of 5
10/25/2025
Job well done.
Frank S.
4 out of 5
10/24/2025
Excellent communicator, very knowledgeable, everything was done the first time. Car repairs were completed faster than expected. Outstanding customer service. Very satisfied. One of the best experiences at Norm Reeves Ford dealership.

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