I didn’t buy my Ford Escape at Cerritos, but my first service appt at Cerritos was fantastic. Greeted by everyone and Crystal
I look forward to speaking with whomever may concern from higher management personnel in Norm Reeves Lincoln before I would like proceed to share or post any negative comments of my experiences in all recent years.
Rafael, as usual, did a remarkable job with my service request. He listens to my concerns and does everything to rectify my issue. I appreciate the service that he always provide!
Richard is a great serviceman, and I was very.I was very happy with his service.Nobody's better, I give him two thumbs up.He's the best.I hope that the next time I have to take my card there.I get to deal with him.Personally nobody else
The only thing I can think of is that they were going to wash my car, but they notified me it was done and when I got there, the car was still dirty so besides that I’ve always liked dealing with Ford
He’s a gentleman who knows how to get the job done.
Richard is always such a pleasure to deal with.
Amazing customer service from Oscar and great communication throughout the whole process with my vehicle service.
Rafael was very communicative and informative!
Made sure he understood what I needed to be done and what is needed soon in the future.
When I got home I noticed a scratch on the driver's door about 11/2 inches long not happy I have no scratches on my truck
Very prompt fast and explained everything to me, did a good job
Richard was great. He understood the urgency needed to help me resolve my recall so I can register the vehicle. Will be back
Andrew was very nice very polite and said the car was going to be ready in a matter of time and it was. The waiting room was very nice and clean..
Excellent communicator, very knowledgeable, everything was done the first time. Car repairs were completed faster than expected. Outstanding customer service. Very satisfied. One of the best experiences at Norm Reeves Ford dealership.
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