I love coming for service on my Ford. Because I also get to see how the service department runs at Norm Reeves Honda, I notice a huge difference between the two. At your Ford location, the service is fast and the service representatives are respectful and very welcoming. Thank you to Crystal Rivera for making my experience such a lovely one.
Francisco always provides excellent service and answers all my questions.
Rudy and the team are amazing. They provide great service and are always willing to go the extra mile.
He gave the outmost customer service and gave updated. He was wonderful service..
Richard was very helpful. He made the process so easy for me from beginning to end. Because of that I will always have my vehicle serviced here. Your u guys have an amazing staff
Well when I went to go pick up my first car the Ford Edge Sport it was brought up to the front with a different wheel on it from a newer Ford Explorer a 20” wheel and not the 22” Sport Rim which was very shocking to me. Then I noticed that both my cars had received damage underneath on the pinch welds by being lifted up from there and the Sheetmetal had damage on both. Not sure they didn’t use the proper Ford a service tool as body shops use them. I was upset and very disappointed that this would occur at a Ford Dealership and to know that I have spend my own money to repaint underneath the rocker molding on my own time and expense to fix what was damaged on my wife’s 2013 Ford Edge Sport. I have (4) Ford vehicles and undecided to take my cars back or to contact Ford direct in this matter.
Dealership was able to diagnose and make the necessary repairs in a pleasantly nice time. I took on my car on a Saturday and got a message that the car was ready on Wednesday.
I’m very happy for your attention and service thank you !!
Truck was delivered back to me with oil/grease on the center console, floor mat and door sill plate. I know this happens but it should be cleaned before delivery.
I was completely satisfied and actually surprised at how friendly everyone was at the dealership. The customer service was exceptional in my opinion. I definitely will be back. Thank you!
Great Customer Service, the ford service agent Jesus **** created the best experience when dropping off and picking up my car for it’s service.
Mike was very helpful and a pleasure to work with. Thank you Mike.
Richard Juarez provided excellent customer service.
In and out in the time promised Everything explained in detail. Pleasant to work with.
I left my car at 10am and still had to call back at 450pm to make sure that my car was going to be ready before closing. Not only that but when I was told that the car wash was broken I asked if I could get the car charged instead and he said yes he could do that. I also asked if they would be able to drill the holes in the front of the car to add the front license plate as I had already received a fix-it ticket and I didn’t get the car with the front frame installed. He also said yes… when I finally came int at 545pm to pick up my car before closing, both of those things were not done. Not only that, but even during the day I received a text from someone else asking if I wanted to make an appointment for my recall without realizing my car was already there getting serviced. Considering I had the day off to fix this recall, it was disappointing how inconvenient it was because it was not a routine maintenance or something caused by me.
I really enjoy that your dealership takes things to another level by picking up and dropping off our vehicles at our home. But the process of while the vehicle is there and the communication that comes with what is happening with your vehicle is weak. They’re definitely needs improvement as I did not get an update on anything with my vehicle. I essentially had to ask all the questions and when my car was delivered, it was very a few answers.
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