Great service from Crystal
Richard goes above and beyond to make sure we are informed and that the whole service process is smooth.
It was great that you had mobile service and I c didn't have to bring my car or pick it up. Everything else was great. I was not happy that they had my car all this time and brought it back dirty.
A+ The home service was awesome. Thank you. JP
Rudolph is a true professional and a treasure to the dealership! Pleasant courteous, and thorough! Perfect follow-up!
This place has the worst customer Ford Service department in my area. I bring my vehicle in for the multiple safety recall issues and of course they still state they can't do anything to fix the Ford Explorer recalls. I warn everyone do not buy a Ford because they do not stand by their product or Ford safety. I left my vehicle with them around 9:30am this morning and stated I need it back before 2:30 to pick up my child from school. No message or call from Ford at 2:00pm so I call them. Nobody answers the phone at dealership until 2:15pm. I stated please have the vehicle washed before I pick it up. Obviously I had to make other arrangements for my child since our vehicle was not leaving the dealership until after 2:30pm. Wife arrives at dealership at
2:40pm and it was not washed and is still filthy. This is a very common occurrence with this particular Ford dealership. They definitely don't want returning customers. This 2017 was the 3rd Ford vehicle in a row that we purchased from Ford but this 2017 Ford Explorer has been the worst vehicle we ever owned and this dealership is horrible.
Jesus **** is a 10/10. He made everything easy for me to understand. He gave me excellent customer service. He needs a bonus.
Emma, Alejandra and our delivery driver (he was great and I apologize I can’t remember his name), they were all terrific. The fact that yet another Ford car is prematurely having costly problems that are not common, is a big, scary, red flag. À loyal Ford customer, we have already seen two past Fords eat up thousands before being told the car is essentially useless at around 36-55k miles and limited family driving. We asked for heavy warranty’s when the Edge “died”, as we could not afford to buy and carry loan after pumping so much into the vehicle. We got the warranties on the 2021 Escape and here we are a year and very low miles added, paying añ expensive uncovered repair. I love your dealership, but think my 40 year relationship with Ford is coming to an end. Our 15 year old Honda given as a gift to daighter seems to be doing just fine at 90k miles. So yes to the staff, no to continuing loyalty to Ford.
Got us in and out in a decent time considering staff was limited and quite a few vehicles were ahead of us being serviced.
Richard showed great customer service from start to finish.
Rafael was great. Helped me with the recall process on my Bronco and was able to get everything done quickly
Outstanding customer service. Francisco was knowledgeable, attentive, and made the entire experience smooth and stress-free
Mike was very helpful and went above and beyond to help me. I’ve always been hesitant to take my car to the dealer for service but after my experience with Mike, I will be a returning customer.
Rudy was great! Will definitely recommend him to a friend and/or family
Alejandra was great, very personable.
How much do you pay a driver to pick up and return customers who are having their cars repaired?
Muy efficient y muy am able
I brought my vehicle at 8 o’clock for my appointment didn’t get out till 230. They said it will be done at 10:30. I had to go over and ask about my vehicle and then they said they had to order the parts. It took six hours for them to find out they had to order apart. This is not on Crystal’s part. This is on your technician. six hours was kind of long to find out he had to order the part
Rafael was very helpful and gave me other information!!!
I just completed the survey, but came back here to tell you that Rafael Gonzales is an outstanding member of your Norm Reeves team.
He was my Service Advisor for my recent visit, and he truly made me feel like a VIP customer.
I will absolutely recommend Norm Reeves to family and friends, and I will recommend they speak with Rafael for a superior customer service experience.
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