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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8085 reviews 67%
4 star 2555 reviews 21%
3 star 252 reviews 2%
2 star 660 reviews 5%
1 star 568 reviews 5%
Review Us
Maria C.
5 out of 5
2/19/2026
Superb service!
Oscar M.
5 out of 5
2/19/2026
Crystal was patient and informative.
Jodie H.
5 out of 5
2/19/2026
Always a great service experience at Ford of Cerritos! I usually bring my vehicles in for service before work and the techs get my car out always on time to make it work!
John Herman.
5 out of 5
2/19/2026
Mike Mosley is one of you Best. Helpful, knowledgeable and Professional. He is a very trustworthy man.
E.W. Properties.
5 out of 5
2/19/2026
Mr. Mosley was attentive, courteous and professional. I was very pleased with the service experience.
Amy G.
1 out of 5
2/19/2026
Didn't help resolve my concern about my fuel injector recall
Rebecca M.
5 out of 5
2/18/2026
Rudy is great! He’s taken care of me before when I come in for service and he’s always friendly, supportive and he takes the time to explain everything. I always get 5 star service from Rudy - he’s the best!
John C.
4 out of 5
2/17/2026
I appreciate the short amount of time it took to get my car in.
Victor G.
2 out of 5
2/17/2026
Had a 7:30 appointment, i was there at 7:05 they parked me and waited more than 45 minutes. Till one lady that received me told them I been waiting for awhile. They were receiving other customers that were arriving instead of me, till someone came , so what’s the purpose of making an appointment if I’m not gonna be received at my appointment time?
Candy P.
5 out of 5
2/17/2026
This is a great service
Guadalupe C.
4 out of 5
2/15/2026
Richard Juarez was very attentive to all my concerns. Explained everything and gave me the relief that finally my concers were acknowledged and a plan of action to fix them
Frank D.
5 out of 5
2/15/2026
First time in and first time dealing with Oscar. A great experience.
Dennis S.
5 out of 5
2/15/2026
Rudolph is an asset to the Norm Reeves service team! Friendly, thoughtful, and provides exceptional service! Dennis S
Irma R.
5 out of 5
2/14/2026
Gracias Eduardo, por tu buen servicio que siempre me brindas. Estoy muy satisfecha. Carro se siente espectacular
Francisco V.
5 out of 5
2/14/2026
So happy with the service
Felix S.
5 out of 5
2/14/2026
Excellent service member
James H.
4 out of 5
2/14/2026
Service Adviser Richard Juarez is INCREDIBLE!!!
Mario L.
5 out of 5
2/14/2026
You guys are awesome! We have never had problems getting our vehicles serviced with you. All of the people working there are wonderful and friendly. Awesome work!
Robert G.
5 out of 5
2/14/2026
Friendly ,and great professional communication
Lucille A.
5 out of 5
2/14/2026
Very courteous and helpful explained all work and cost

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