Very satisfied with service appointment and scheduling. Thank You.
very good hospitality and problem solving
Overall totally satisfied. I left a Google and Yelp review. ????% Outstanding Customer service ???? Above and Beyond. Raphael Gonzalez is the best hands down and without question
I had a very positive experience with the service advisor Mr Wilson during my recent oil change visit.
There were just a few small items that were missed during this service appointment. My vehicle was not washed this time, which is usually included. Also, the oil life tracking in my vehicle system/app has not been updated and is still showing 23% oil life. In addition, I did not receive the windshield reminder sticker indicating the next
Always grateful for the awesome service
I didn’t feel the service advisor really listened to me. I told him exactly where the wheel lug lock socket was in the truck but they didn’t rotate my tires because they couldn’t find it I also asked home for the price to get a new key made, he gave me the labor cost but never found out the cost of the key itself or the total cost
He did take the tire rotation cost off the invoice
Thank you Mike for your assistance it was great ???? ????
This was my first time having my car serviced at dealer in 20 years. I was apprehensive because I was not treated well the last time (not a Ford center). If had known it would take 5 and a half weeks to complete the repair, I would have called other Ford service centers. In my opinion, too many appointments are being made for number of technicians and bays that are available. My vehicle wasn't touched for the first week it was there and was delayed for several days while waiting to be seen by another department. I am pleased that the staff was very kind and the repairs were done under warranty and a rental vehicle was provided.
I've been waiting for this recall for my brake line play wow now and I have not had service for it yet the problem is yours not mine you sent me the notification ????????????
Eduardo continues to be our family’s trusted service advisor. He set up pickup an dropped of our car and serviced the car within a couple of hours.
He washed the car and even charged a bit.
Thank you Eduardo for always taking good care of us.
Adrian continues to be the best. He is responsive, knowledgeable and gets our trucks in and out in a timely fashion. His communication is better than anything I have experience at any other Ford dealership.
Ricahard was amazing , he took care of us very well.
Very nice and friendly person and he was straigh forward and clear and all was good.
For the most part yes I was very disappointed the car did not get cleaned
She was friendly and very accommodating. Was knowledgeable when asked questions, highly enjoyable experience. 10/10 customer experience couldn’t ask for better
Finally was provided with a multi point and inspection video!! Appreciated the media. In my last few past visits, I did not get a video…
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