Andres was the best service Rep I’ve ever dealt with BAR NONE
He was very helpful and empathetic with me throughout the whole ordeal,my truck spent 3 MONTHS in your shop and Andres would contact me EVERY WEEK to at least tell me to hang in there because the warranty company was dragging its feet,he is the reason why I didn’t loose my mind all this time.
Great service advisor have been using him for a few years now always recommends what the truck needs and very upfront. Great customer service.
I had a great experience working with Richard from Ford. From the moment we started, he was professional, knowledgeable, and genuinely helpful. He took the time to answer all of my questions, explained everything clearly, and made sure I understood each step of the process.
What really stood out was his patience and attention to detail. Richard never made me feel rushed or pressured, and he went above and beyond to make sure everything was handled smoothly. His customer service skills are excellent, and it’s clear that he truly cares about providing a positive experience.
Overall, the service was outstanding. I highly recommend working with Richard if you have the chance he represents Ford very well and made the entire experience easy and stress free.
I’m very excited and satisfied like always with the great service received at the service department, I have peace of mind knowing that I’m in a very good hands, very professional and kind people not only in service department but also in sales department I have been with Cerritos Ford for a while and I will keep it for many years
Thank you Cerritos Ford
Great service by Rafael.
Thank you!
Great interaction with customers
Rafael was wonderful, he gave me updates throughout the day!!
Very friendly and knowledgeable. Thx!
I made an unexpected visit to Norm Reeves Ford after discovering a pop up message on my dash saying I only had 5% oil left. I immediately called the service dept. and was given an appointment an hour later. After checking my service records Eduardo Millan, my service rep, informed me I also needed a 20,000 mile checkup and took care of everything. He was informative, explained everything and I trusted his judgement. Just wish Norm Reeves would turn up the heat in the service waiting area as its always freezing in there.
Mike Mosley was my Norm Reeves representative.
He was very professional and knowledgeable.
The repairs were done and I am happy with the results. I am not happy about personnel changing the air pressure in my tires. I am pissed off and completely livid. Why do I have to say to anyone to leave my tires alone. I didn’t come in to have the air pressure changed in my tires! I don’t know if I will ever come back to have work done!
Well satisfied! Service was excellent, took my car, serviced and returned my car. Thank you!
My unsatisfactory experience was summarized in a lengthy email to Keavon Jurgen. The missteps occurred with 4 service advisors involved. The director attempted to overcome the bad service, but further negative experiences occurred. My summary was emailed online Feb 28 and acknowledged by Donnie on Mar 1. As of today Mar 3, I have not heard from Keavon or anyone else that would speak to my experiences.
They were on time ???? with the service.
Do NOT contact me. For someone who scheduled an appointment, service wait time is too long.
We always get the best service. Live far, but it’s a dealer of preference.
Great team! Thank you
Rudy is great to work with. Keeps you update throughout repair process.
Andrew was prompt, professional and responsive in checking me in, updating me and handling my cars service needs.
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