I appreciate the professional manner and kind and friendly Rafael and other staff members that I came in contact with.. but Rafael was very efficient and helpful in everything I came to bring my auto for repair.!! Mahalo for the great service..! ????????????????????????????
Again, I had my Lincoln Corsair serviced yesterday, Francisco was always a great help! He took care everything I needed! Thank you Francisco!
Rudy was a the best! Professional, friendly and very kind, especially with seniors. He goes out of his way to assist us. Thank you, Rudy!!!????
The technician was wonderful! Polite and knowledgeable!
After having a really bad service at ford dealership f Glendale we came to norms reeves of Cerritos ,and what a difference!! So happy for their service and professionalism and respect, Mr Richard Juarez very attentive and friendly as knowledge, hands down to the whole department!! Thanks Richard ????????
Very nice and fixed the issue fast
I appreciate the concierge service picking up my car however, my car was in the shop for two days and then returned to me without even a charged top off so I had about 40% charge.. I think going the extra mile and returning it with the car wash or vacuum out and certainly a charged top off would've been nice
Oscar in the service dept is a great asset to this ford dealership. He is always prompt and very professional everything we go in for repairs. Thanks Oscar
Thank you for everything and for your help I really appreciate it also I would like to thank Francisco for all his help letting me know what was happening with my truck while it was being serviced.
You guys are the BEST! So efficient, kind and on time!!!!
Francisco B is very knowledgeable, personable and
I think he may have convinced my husband of a new Aviator soon!!!!
I will continue my sakes and service with your dealership
After I left my unit, some questions arose, so I sent an email to Rafael, but he didn't reply. Then I left messages, but he didn't call me back either. I had to call, and the person who answered resolved my questions. I am dissatisfied with their technician who wrote that the sound my transmission is making is normal. I'm going to take it to another Ford dealership.
Rudy did a great job taking care of my situation as well as Eduardo while Rudy was on vacation. Thanks to Rudy my problem is situated. Thank you guys!!
I recently had service done to my vehicle on Jan 23
I requested to Fernando Bretado that I needed an oil change and tire
rotation. The tire rotation was not completed. I spoke with Fernando who told me I needed new tires. I am scheduled to return my lease this year and see no reason to purchase new tires at this time. I paid for a service that wasn’t done.
His very nice and very easy to talk to.. his the best all I know…????????????
Andrew provided excellent customer service.
He was professional, listened and was a pleasure to meet.
When I dropped off my vehicle, my original advisor made me aware that it might be in service for 3 days. In all, my vehicle was there 11 days.
My advisor let me know a couple days later that he’d be going on vacation and that someone else would be my advisor. That advisor didn’t make me aware of what the diagnostic on my vehicle showed until 7 days later and that was because I called and texted repeatedly until I was able to get a hold of someone.
Once I was finally able to get my car back I noticed sticky residue on my center console.
Overall, I am very disappointed with the service and the lack of communication I received over the 11 days.
I will be asking for some sort of compensation.
Amazing hospitality. Crystal made my time there stress free.
The service I received from Francisco Bretado was Outstanding.
David T
I had an excellent experience thanks to Eduardo. His professionalism, clear communication, and attention to detail made the entire visit stress free. 5 stars to Ford Reeves Cerritos provided by Eduardo who helped with the process.
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