I thought Mike was an excellent service advisor. It was my first time having him as an advisor and he kept following up on every step of the service for my vehicle. I really appreciated his communication and knowledge.
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Great customer service by Eduardo and the entire team.
???? Greetings everyone. Jesus,was very kind and professional. Jesus, assisted me, I received exceptional, customer service skills ????. Thank you, for your time. Truly, Anthony D
Great service.\nAnd very professional
Rudy was great. The backup camera is terrible, night time very dufficult to view. I thought it was going to get replaced. It really surprised it wasn’t replaced, my ford edge has had numerous recalls and some get fixed and some don’t
Excellent service, but will need a following up call on a possible tran. leakage issue from last transmission job in a month.
I have been to your service department 4-5 times and have been very satisfied with my advisors. However, this past interaction with Jesus was unacceptable. He is a poor representative for your company. Jesus was condescending, arrogant and sarcastic. He does not communicate well and he does not have the skill set needed for customer service.
I recently visited Norm Reeves Lincoln Cerritos for a tire replacement after a nail punctured the sidewall. Francisco & team provided excellent customer service throughout the process. He was professional and helpful, and he made sure the issue was resolved quickly and efficiently. I truly appreciated the smooth experience and great communication. Thank you again!
You have the best customer service. Everyone is polite, professional and outstanding
Great job Crystal!
Thank you
Amazing top of the line service by Oscar. Very communicative on maintenance status
Professional and helpful with all my questions.
I was very please and service was great
Super grateful for the staff at Cerritos Lincoln, especially Eduardo Millan. His attention to detail with my vehicle has ALWAYS been exceptional. He’s always willing to go the extra mile to make sure that everything is taken care of, and I walk away completely satisfied and without worry. Thanks to the entire team, as I know he can’t do it alone.
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