Great experience as always
Drew was the reason for my satisfaction. Peyton, unfortunately, was missing in action and did nothing to make it a positive experience.
Waiting unnecessarily to check in
I am still having the same issue this evening I had when I brought my vehicle in to be fixed. I spent $1377.26 and used all my savings. And still having the same issue
I was unable to pick up my vehicle. When I got into the car, it was still sputtering cutting off and in the same condition that I left it. I paid $2700 to have this car repair repaired two weeks later it is still undrivable. There is no way anybody tested this car to see that it was running and operating. There was no warning lights. There were no signals. There was no anything that came on in this vehicle that would indicate to me that there was going to be an issue or the same issue that I’ve had when I had it towed there at this point I’m still without a vehicle and now I’m out $2700 for an issue unresolved. I need this matter fix pronto
Everyone was is great, professional and extremely good at what they do
Steve is an excellent customer service representative. He went out of his way on several occasions to see to it my experience was the best as could be expected considering I’m there because my vehicle requires an expensive repair.
Peyton was friendly and answered all my questions! My car service was timely and all service items were completed as authorized!
Communication was lacking, definitely not professional. Car was ready 3 days after we were told.
As is always the case, i am happy with service and personal touch at Capitol Ford.
A $442 repair for a park assist sensor was made without my authorization. Service advisor admitted as such and said he would make it right and I still have not heard anything back. My truck has 182,000 miles and I have never taken my service to anyone except Capital City Ford. This is the first poor experience I have had.
Less than 2 years ago, you did a substantial engine repair as a result of a water intrusion recall. Part of that included reinstalling the oil pan with a new gasket. During inspection, it was found that the gasket is leaking and repair would be at a substantial cost. I was told nothing could be done. Further, I brought in new lug nuts, per advice of the service person, that were to be used for a tire rotation. According to the readout, no rotation was done, they just put on the lug nuts.
Sales and service are the best.
Great Customer Service Skills ???? ????
Everything was exceptional except the customer lounge TV needs to be on some kind of entertainment channel whether it’s a game show, home improvement, food channel, etc., and not on Fox News or any other news channel
Having the pickup and drop off service is very convenient.
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