Need money back from rental of 2 cars.
Been in shop 6 times in 2 months
Thank you for another great service experience. Courtney has always been great. I truly appreciate the friendly people working there. I highly recommend you to anyone looking for a place e.
Vary nice they did go work on my car Thanks.
Earl was really helpful. Will be back again
Sandy
Very efficient. Job was done before they said it would.
Came in for oil change after waiting an hour and half was told to start service would be another hour. I left.
I have trusted Capitol City Ford with my Ford vehicles for many years, my recent experiance with warranty tire repairs made it clear Capitol City does not care to make prompt warranty tire replacement on the spot, that I purchased from Capitol City, had my receipts in vehicle as well. Found other servicer to handle repair on same day. I will utilize another Ford dealer in future.
Thanks for timely service
I choose this location because of the service Department. Just put extended warranty on my 2019 F150-good to 171,000 miles. Plan to go electric if Company gets it self in order!
Bad customer service upon arrival.
The service was done quickly and efficiently ????.
With an appointment 2 hours is to long for a oil change. Everything else was great.
I believe I was charged way to much for the job that needed to be done. All I asked for was a discount for paying over 500 .
Always pleased with Ford and Capital City!
I had really good service.
Joe was helpful and courteous
Came in for nail in tire with a company vehicle. I waited for 5 hours for the service to be completed and no one updated me about progress, even though I was there in the customer lounge.
I have been happy with your service and will be back.
Great customer service from the time I pulled up to when I left after my oil change! Thank you for realizing it’s the little things that bring us back.
When I showed up for my appointment, the computers were "down". So, I had to tell the counter person my story a second time. The first time was when I originally made the appointment. Joe called me later that day on the phone and indicated that he only knew the vehicle was in for "diagnostics". So, I had to tell the story again. I told him it was in for the middle rear seatbelt being locked at the top. I also told him it was related to something missed in a car insurance repair. During the repair it went as expected, they called me when it was diagnosed with a quote, which I approved. When, I went to pick it up I saw that the technician notes did not have full details and asked that Joe add something about if they thought the symptom could have been caused in a collision and if their were any OBD codes. Joe tried to talk his way out of it and I insisted that he talk to the tech to get further details. Next, instead of updating the paperwork, Joe wrote on the cashier's copy. The cashier couldn't give it to me (only a copy) and the car insurance will probably question who wrote it. You missed an easy opportunity to exceed expectations by being receptive of customer concerns and putting a couple relevant sentences in the paperwork.
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