Courtney is always great to work with. Joyful, kind, and always eager to help. I'll continue to bring my vehicles in for service.
It took longer than I expected, but they were all very friendly and did great work.
I was an original salesman there I feel like more could have been done... I'll just call Bob Thomas... just kidding Steve was just doing his job... I still feel the work could and should have been done on my car... happy new year see you in February
The backup camera they replaced still doesn’t work correctly, it does this intermittently in and out like I stated in the original drop off of vehicle. It will work for a day then not at all for a week, sometimes it works for a couple days then goes out again. I will call my people and see how they want to proceed. Steve did a good job it’s kind of out of his hands he didn’t diagnose the issue.
My experience at Capital City Ford was extremely frustrating and fell well below expectations due to poor communication and repeated operational issues. Throughout the process, there was a significant lack of communication from Nygel, requiring me to frequently follow up just to receive basic updates. I was initially told by the scheduler that the repairs would take no more than one day, yet the vehicle ultimately remained at the dealership for nearly two weeks.
During that time, a technician locked my keys inside a toolbox, which alone delayed repairs by four days. I was also told my tire was unrepairable due to multiple nails, but after requesting photo documentation, it took four days to receive an image that showed a single metal shard rather than multiple nails. When I arrived to pick up my vehicle, I was informed that no one could locate the paperwork for my car and that the keys were missing again, and I was asked to return on another day. Which is unacceptable.
In total, the vehicle was held for almost two weeks for what amounted to a tire replacement and a new running board motor. I have been actively looking for a reliable local Ford dealership to handle my service needs long-term, but based on this experience, I’m unlikely to return to Capital City Ford unless a manager is willing to address and make this situation right.
Hats off to Courtney. Good job.
All went as expected and my vehicle was ready quicker than expected
Steve was very helpful, finished the job ahead of schedule and good communication with me.
Courtney has taken great care of me.for over 800,000 and has never let me down. The jobs have been done to my satisfaction every time. I am now bringing ny company vehicles in to get the same great service. I thank all of you and especially Courtney!
Thank you for the prompt service
Peyton was super nice and very helpful! I had a positive experience taking my new car in for its first maintenance service
Was never talked to about what issues my brakes have I don’t understand the paper I was given and it took longer than I was originally promised.
Glad y'all could get the repair done so quickly.
Explained everything very well. Personable.
Nygel was very thorough and efficient in regards to the service provided. He made sure he received prior approval for any and all work done.
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